Forum Discussion

RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi Community users,

We see that you're seeing issues when using private listening on YouTube. We'd be glad to take a closer into this. However, we'll need your help.

Could you please share with us the details below?

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) 
  • Mobile device brand, model, and OS

We'll look forward to it. Thanks!

Regards,

Rey

PeteWalker74's avatar
PeteWalker74
Channel Surfer
2 years ago

I'm having the same issue only with YouTube. I am using AirPods Pro 2. The issue is exacerbated and unwatchable when viewing at any speed above 1.0x. If I use wired earbuds into the remote, it plays perfectly fine, not a single glitch. All other Roku apps don't have this issue.

I'm looking forward to a fix! Please let me know if I can offer more information. Thanks very much.

Roku

  • Device model - 4662RW - Roku Ultra LT
  • Serial number - YJ0071281360
  • Device ID - 045987281360
  • Software OS/version - 12.0.0 - build 4184-46

Mobile device brand, model, and OS

  • Brand - Apple
  • Model - iPhone 13 Pro Max (MLF63LL/A)
  • IOS 17.0.3