Forum Discussion

rdvorak's avatar
rdvorak
Newbie
8 months ago

Unable to save changes when changing the Device location name

I moved a device to another location and tried to change the location name under "custom location".  Every time I hit "save" after changing the location name, it reverts back to the original location.

TV & Player settings
tv & player support

8 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    3 hours ago

    Hey! OnPointe​ 

    Just following up, could you share what specific browser you are using, and if trying a different one works for you?

    Let us know when you get a chance!

    Roku Community Team

  • OnPointe's avatar
    OnPointe
    Reel Rookie
    4 days ago

    Worked like a charm! Bug still hasn't been fixed for 8 months after your post. I will try to get it support.  

    • RokuSuzette's avatar
      RokuSuzette
      Community Moderator
      3 days ago

      Welcome, OnPointe​

      It seems you're experiencing some issues with your Roku device. Could you share a few more details so we can take a closer look? 

      Let us know when you can!

      Roku Community Team 

      • OnPointe's avatar
        OnPointe
        Reel Rookie
        3 days ago

        Please read my above reply! The problem is the bug has not been fixed!

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    8 months ago

    rdvorak 

    Looks to be a little bug.

    Change it to one of the provided locations available instead of the "custom location" and then press Save.

    Then select "custom location" and input your new custom name, then press Save.