Forum Discussion

rdvorak's avatar
rdvorak
Newbie
8 months ago

Unable to save changes when changing the Device location name

I moved a device to another location and tried to change the location name under "custom location".  Every time I hit "save" after changing the location name, it reverts back to the original location...
TV & Player settings
tv & player support
OnPointe's avatar
OnPointe
Reel Rookie
4 days ago

Worked like a charm! Bug still hasn't been fixed for 8 months after your post. I will try to get it support.  

RokuSuzette's avatar
RokuSuzette
Community Moderator
3 days ago

Welcome, OnPointe​

It seems you're experiencing some issues with your Roku device. Could you share a few more details so we can take a closer look? 

Let us know when you can!

Roku Community Team 

  • OnPointe's avatar
    OnPointe
    Reel Rookie
    3 days ago

    Please read my above reply! The problem is the bug has not been fixed!

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      3 days ago

      Hey! OnPointe​ 

      We'd like to investigate this further. To help narrow things down, could you also share if changing the device's location on the Roku Mobile App experiences the same behavior?

      Let us know what you find!

      Roku Community Team

      • OnPointe's avatar
        OnPointe
        Reel Rookie
        2 days ago

        Thought I already replied to your question. Didn't have app on my iPhone so I got it and after finding the path to devices tried to change location. The app doesn't have a custom selection for location!!!