Forum Discussion

3 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    3 hours ago

    Hey there! Marquell​ 

    I understand that you're unable to connect to the internet. Are you seeing any error messages popping up on the screen? Also, what troubleshooting steps have you taken so far?

    In the meantime, you can visit this link for more tips!

    Let us know when you can!

    Roku Community Team

    • Marquell's avatar
      Marquell
      Newbie
      3 hours ago

      RokuEmmanuel-D​ 

      I am seeing “Error 009”

      I have tried to restart and turn off the roku tv and still no changes. And i have reset my internet twice.

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        2 hours ago

        Thanks for the info! Marquell​ 

        Have you tried using a different internet, such as a mobile hotspot, and see if you can connect from there? 

        Hoping to get some response soon!

        Roku Community Team