I wish I could accommodate you with your request. Over the previous two days I dealt with Spotify technicians. Actually, some of this was my fault. When I created one of my Spotify accounts, I mixed up a GMAIL account with my Comcast high-speed Internet account, and came up with a hybrid species, an email address that did not exist. However, I will describe as best as I can what happened and how the screen looked. Having enough of the Spotify technicians, I substituted for Spotify a new version of an older app, LiveOne. So far, I like it. On Spotify on my TV, two big, oval icons came up for each account that I had, tightpurchaser and one taking my first name. Underneath there was a button to remove the account. Below those buttons there was a sentence that said that Spotify locked the account. At the very bottom I tried the option Add An Account. I tried to login with my former login ID and password. Doing that, it brought up what Spotify promoted, none of my content. My parents were of the WWII generation. Preceding them, my grandparents were Roaring 20's and Victorian. Those are the periods of music I had in my Libraries for each account. I didn't use Spotify anywhere else; but on Windows 10, my iPhone, my Android phone, I had the same result. On the websites for Spotify upon login, I saw the same current garbage I don't like under my account, none of my saved content. As I already said, I didn't use Spotify anywhere else but Roku, but did this last minute testing just to satisfy their technicians. On the TV when I used the Back button to back out of the Spotify app, a message came up instructing me to check my network connections. For now, without reinstalling that menacing app, this is the best way I can describe the problems I had with Spotify after the factory reset.
I see that some moderator here, maybe you, changed the title of this thread from "Burping." That is a term I heard when I once used Pluto and had to deal with their technicians. A Burp is when, while streaming a video, it either unexpectedly exits the app or reverts back to the beginning of the video, whether it be a movie or TV episode. I didn't mean to cause confusion, not thinking that maybe at your end you all don't use that term for that circumstance.
