Forum Discussion

Lead0's avatar
Lead0
Reel Rookie
4 months ago

Tv's sound going out then freezing then crashing and restarting

My brand new Roku tv will not work. I can turn it on and on the home screen it's fine but if I watch something or try and play a game on it for more then 10 minutes the sound will cut out the screen will freeze and the tv will reset itself, I've tried everything and I can't get it to work is there any way to fix it?

roku made tv

4 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    4 months ago

    HiLead0​,

    Greetings!

    We want to learn more about your issue with the Roku TV. What troubleshooting steps have you already taken?

    Looking forward to hearing from you soon.

    Thanks,
    Roku Community Team

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      4 months ago

      Thanks for keeping us posted, Lead0​!

      Could you kindly share more details about the troubleshooting steps you've already tried?

      We'll wait for your response.

      Roku Community Team

      • Gods's avatar
        Gods
        Newbie
        3 hours ago

        It would be nice if you, the Roku staff member, provided some troubleshooting steps to perform. I am experiencing an identical problem and have tried factory resetting to no avail.