Forum Discussion

Reel Rookie

4 months ago

Tv's sound going out then freezing then crashing and restarting

My brand new Roku tv will not work. I can turn it on and on the home screen it's fine but if I watch something or try and play a game on it for more then 10 minutes the sound will cut out the screen ...

Reel Rookie

4 months ago

All of them

RokuJohnB
Community Moderator
4 months ago
Thanks for keeping us posted, Lead0!

Could you kindly share more details about the troubleshooting steps you've already tried?

We'll wait for your response.

Roku Community Team
- Gods
  Newbie
  19 hours ago
  It would be nice if you, the Roku staff member, provided some troubleshooting steps to perform. I am experiencing an identical problem and have tried factory resetting to no avail.
  - RokuHaz-M
    Community Moderator
    9 hours ago
    Hi there! Gods
    
    It looks like your Roku keeps freezing and restarting. To help us figure out the best next step, could you let us know:
    
    When did the issue start?
    
    What do you currently see on the screen?
    
    Are there any other devices connected to your TV besides the Roku?
    
    What's the current software version on your Roku?
    
    Looking forward to your response!
    
    Roku Community Team