Forum Discussion

TDK-TDK's avatar
TDK-TDK
Reel Rookie
8 days ago

Add Roku device to the Roku mobile app on the Iphone

I have 3 streaming sticks but after I downloaded my iPhone Roku app it shows “ no devices” - so how do I add these 3 sticks so they can all have a common homepage desktop? Looked on both sides and cannot see a menu item for me to add & link? How?

5 Replies

  • RokuSuzette's avatar
    RokuSuzette
    Community Moderator

    Hey, TDK-TDK​ 

    It looks like you're trying to connect your Roku Streaming Stick to the Roku mobile app on your iPhone, but you're seeing a "No Devices Found" message.

    To connect your Roku device to the Roku app on your iPhone, make sure both are on the same Wi-Fi network and permissions are enabled. For troubleshooting, visit the link for step-by-step guidance.

    Hope this helps! Let us know if you need more info.

    Roku Community Team 

    • TDK-TDK's avatar
      TDK-TDK
      Reel Rookie

      All 3 on same wifi SSID at my home - reboot all 3 sticks - but still confusing.

      Appears we ran out of words as DEVICES is used in both these menu items in my iPhone app - on main iPhone app menu, bottom menu item DEVICES shows all 3 of my 4K sticks - good - but when I go into ACCOUNT > Devices in Account (top left), it shows NO DEVICES (yet) - what gives??????

      And the main reason I want all 3 to connect to my Roku account (all 3 sticks used my Roku Account email also) is because if I change my home panel on 1 Roku stick, I want to see the same on the other 2 - right now, I have to change all 3 separately and cannot make all 3 consistent anyways, as on different floors of my house.

      Sloppy menuing - doesn't anyone at Roku actually read / look / use your menuing ????

      • RokuSuzette's avatar
        RokuSuzette
        Community Moderator

        TDK-TDK​ 

        Thanks for sharing the details and for giving the troubleshooting steps a try.

        Could you please check if the email address you used to sign in to the Roku mobile app matches the one linked to your Roku streaming stick? To confirm the email linked to your Roku stick, go to Settings > System > About.

        Looking forward to hearing from you!

        Roku Community Team