Forum Discussion

Lead0's avatar
Lead0
Reel Rookie
4 months ago

Tv's sound going out then freezing then crashing and restarting

My brand new Roku tv will not work. I can turn it on and on the home screen it's fine but if I watch something or try and play a game on it for more then 10 minutes the sound will cut out the screen ...
roku made tv
Lead0's avatar
Lead0
Reel Rookie
4 months ago

All of them

RokuJohnB's avatar
RokuJohnB
Community Moderator
4 months ago

Thanks for keeping us posted, Lead0​!

Could you kindly share more details about the troubleshooting steps you've already tried?

We'll wait for your response.

Roku Community Team

  • Gods's avatar
    Gods
    Newbie
    19 hours ago

    It would be nice if you, the Roku staff member, provided some troubleshooting steps to perform. I am experiencing an identical problem and have tried factory resetting to no avail.

    • RokuHaz-M's avatar
      RokuHaz-M
      Community Moderator
      9 hours ago

      Hi there! Gods​

      It looks like your Roku keeps freezing and restarting. To help us figure out the best next step, could you let us know:

      • When did the issue start?
      • What do you currently see on the screen?
      • Are there any other devices connected to your TV besides the Roku?
      • What's the current software version on your Roku?


      Looking forward to your response!

      Roku Community Team