Forum Discussion

Lead0's avatar
Lead0
Reel Rookie
4 months ago

Tv's sound going out then freezing then crashing and restarting

My brand new Roku tv will not work. I can turn it on and on the home screen it's fine but if I watch something or try and play a game on it for more then 10 minutes the sound will cut out the screen ...
roku made tv
RokuJohnB's avatar
RokuJohnB
Community Moderator
4 months ago

Thanks for keeping us posted, Lead0​!

Could you kindly share more details about the troubleshooting steps you've already tried?

We'll wait for your response.

Roku Community Team

Gods's avatar
Gods
Newbie
19 hours ago

It would be nice if you, the Roku staff member, provided some troubleshooting steps to perform. I am experiencing an identical problem and have tried factory resetting to no avail.