Forum Discussion

mercersl's avatar
mercersl
Newbie
19 hours ago

Tv restarts when shutoff.

We purchased a new Samsung 65 NeoLED tv and purchased a new Roku Ultra to connect. After setup, we found that when turning off the tv, it will restart on its own using the Roku remote. I have tried going through the pairing process, still happens. When pairing, I have to go though the 5th option before the sound goes off.

I need to solve this problem, since I hate having my tv on when I return home after turning the tv off, leaving, and than returning.

I have purchased another new Roku device and it does the same thing.

TV  and Roku are hardwired to the internet.

Any help would be appreciated. 

roku player
TV & Player settings
tv & player support
tv & player wifi

1 Reply

  • atc98092's avatar
    atc98092
    Community Streaming Expert
    19 hours ago

    First, what do you mean by the Roku Remote turning the TV back on? Are you referring to pressing a button on the remote and the TV powers on? That is expected behavior. Just don't press a button on the remote if you don't want the TV on.

    Now, if the TV is turning on without touching the Roku remote, then your TV is getting a CEC signal from the Roku (or perhaps something else connected to it). CEC is fantastic when it works as expected, but sometimes it does strange things like this. You can disable CEC on the Roku in the Settings menu, where it's labeled as One-Touch play. In your TV it's labeled as AnyNet+. You might need to disable it in both places. In any event, it's not the Roku remote itself that is doing it.