Forum Discussion

Justindakota198's avatar
Justindakota198
Newbie
8 days ago
Solved

TV is locked in Guest Mode

Someone who use to live in the house connected to the tv a locked it in Guest mode. He logged us out of all of our subscriptions and I’m worried he might have my credit card information. How do I reset my Roku tv and log him out? 

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tv & player support
  • RokuArcelyn's avatar
    RokuArcelyn
    8 days ago

    Welcome, Justindakota198​ 

    You mentioned that the TV is locked in guest mode, and you can no longer access all your subscriptions you paid for. Here's what you can try:

    1. Turn off Guest Mode on your Roku device: (Home > Settings > Guest Options > Sign out and clear info, and enter your Roku PIN, select OK).
       
    2. Turn off Guest on My.roku.com:
      1. Go to my.roku.com on your computer or smartphone
      2. Scroll down to My streaming devices & TVs
      3. Find your Roku device and select Disable Guest Mode
      4. Enter your Roku PIN and select Disable Guest Mode

    If you have questions about the subscription charges, you can contact our Accounts and Subscription Team here. They are the team that specifically handles subscription concerns. Hope this helps!

    Roku Community Team

3 Replies

  • Strega2's avatar
    Strega2
    Roku Guru
    8 days ago

    You should be able to take the TV out of guest mode by browsing devices in your roku account (at roku.com) and turning off guest mode.  If you think he got your roku password, change that while you're in there.

  • RokuArcelyn's avatar
    RokuArcelyn
    Community Moderator
    8 days ago

    Welcome, Justindakota198​ 

    You mentioned that the TV is locked in guest mode, and you can no longer access all your subscriptions you paid for. Here's what you can try:

    1. Turn off Guest Mode on your Roku device: (Home > Settings > Guest Options > Sign out and clear info, and enter your Roku PIN, select OK).
       
    2. Turn off Guest on My.roku.com:
      1. Go to my.roku.com on your computer or smartphone
      2. Scroll down to My streaming devices & TVs
      3. Find your Roku device and select Disable Guest Mode
      4. Enter your Roku PIN and select Disable Guest Mode

    If you have questions about the subscription charges, you can contact our Accounts and Subscription Team here. They are the team that specifically handles subscription concerns. Hope this helps!

    Roku Community Team

  • atc98092's avatar
    atc98092
    Community Streaming Expert
    8 days ago

    I'm wondering if it's not in Guest mode, but instead your guest reset the device and linked it to a different Roku user account. Look on the System/About screen and make certain it still shows your Roku email address. If it's been changed, all you can do is a hard factory reset and link it back to your own account.

    Your personal information (like any subscription info) is not available on the Roku itself, so highly unlikely they have your personal information.