Forum Discussion

Chasmanian's avatar
Chasmanian
Newbie
2 years ago
Solved

Tv guide goes to recents when opening channel guide

When opening the tv guide it has started going to the recents list. No way to set it to just go to "all channels"? 

  • RokuAustin's avatar
    RokuAustin
    2 years ago

    Hi Roku Community!

    We are testing out this new feature, and it hasn't rolled out as an official feature just yet. We appreciate your feedback here for our product team. Your feedback and the usage we see from customers helps us better shape your viewing experience and from time to time we may adjust these features before fully rolling them out, like adding additional customization options. Rest assured your feedback is valued and heard.

    We're going to go ahead and mark this post as 'Solved,' not because we believe this to be resolved, but because we want to float this answer to the top of the thread for other folks to see.

    Thank you!

102 Replies

  • BigJim8's avatar
    BigJim8
    Reel Rookie
    2 years ago

    I have the same problem with my TCL. I have to select the all channels or favorites guide, and then scroll to where the current channel I'm watching is. Every time I want to bring up the guide I have to do this. Very annoying.

    • SteveL1948's avatar
      SteveL1948
      Channel Surfer
      2 years ago

      I'm having the same issue and hopefully if there are enough complaints someone will take note and fix this issue! It is very annoying!! 

    • wackowask's avatar
      wackowask
      Channel Surfer
      2 years ago

      Just happened to me in the last week.  Did they ever tell you how to fix?

      • SteveL1948's avatar
        SteveL1948
        Channel Surfer
        2 years ago

        No, I looked it up and it says to hit left arrow then star and it will bring up where you can choose but doesn't work for me. Mine also just started.

    • Bend1's avatar
      Bend1
      Newbie
      2 years ago

      When I want to change (WITHIN FAVORITES) channels on OTA Guide, my TCL TV now always goes to "ALL CHANNELS".  Then I have to arrow to "FAVORITES" then to the right in order to move up and down the guide on "FAVORITES".  This just starting happening last week.  How can I stop it?

      • JC55's avatar
        JC55
        Binge Watcher
        2 years ago

        That's interesting that yours is defaulting to all channels because most of the people on here are wanting it to default "All Channels" but it's actually defaulting to "Recents" instead

  • roosterscn's avatar
    roosterscn
    Binge Watcher
    2 years ago

    Same here! Has Roku ever heard the old saying "If it ain't broke, don't fix it"? Very aggravating...

    • BongoMike's avatar
      BongoMike
      Binge Watcher
      2 years ago

      Exactly! They keep making these tweeks and thr platform gets more and more Unusable...ReDonkulous!!!

      • BongoMike's avatar
        BongoMike
        Binge Watcher
        2 years ago

        Just got off of the Customer Support chat and the Rep said they are aware of this glitch and are coming up with an Update(for a 'Fix')-timeline on this is Unknown and I of course pleaded with them(and reiterated-'If it Aint Broke, Dont Fix IT')!!!...

    • wackowask's avatar
      wackowask
      Channel Surfer
      2 years ago

      Just happened to me in the last week.  Did they ever tell you how to fix?

  • JC55's avatar
    JC55
    Binge Watcher
    2 years ago

    Ditto here. I want my default to be all channels but no way to set it, no way to change the default.

    Come on Roku! Fix this!

    • Curtis_C_Flush's avatar
      Curtis_C_Flush
      Reel Rookie
      2 years ago

      Just beyond belief 

      TV is beyond annoying now, Went from bad on channel selections to worse

       

  • Vaughn63's avatar
    Vaughn63
    Channel Surfer
    2 years ago

    Dear Roku:  FIX THIS!!!!  OMG - this is the most annoying thing ever.  This is NOT an upgrade.  In the All Channels section, I know exactly where the station I'm currently watching is relative to the channel I want to change to.   All I want to do is arrow left and quickly scroll through until I get to that channel - and along the way see what's on the channels in between.  As of the recent "update", I arrow left and I'm in the Recents section - I'm nowhere close to where I need to be.  I have arrow all the way to the left, scroll back to the section above "All Channels" and then back down to where I want to be.  The smart guys at Roku have outsmarted themselves with this one.  I appreciate the continuous improvements Roku has made over the years; this is a complete buzz kill.

    • JButtons's avatar
      JButtons
      Reel Rookie
      2 years ago

      X2

      Same experience here ...... This makes the guide almost useless for "quick" channel surfing.

      I found that viewing a program for only a short time ... navigate away ...... it won't even show up in "recents". It makes that category even more useless. 

      Try watching a streaming channel ............. if you navigate to the guide the title displays at the top of the screen but no guide #. If you continue into the guide ........... good luck trying to locate that streaming channel by title anytime soon if it didn't make it into "recents". 

      I spent at least an hour with a Roku support agent trying to  sort out this mess. The only suggestion was a factory reset. Not having found this posting until after I spent another hour resetting my apps on the TV 😞

      Roku please fix this !

      • JButtons's avatar
        JButtons
        Reel Rookie
        2 years ago

        Update: I did another Roku customer support chat today. I detailed, as best I could, the guide problem and the agent offered to send the issue to engineering. The agent said they would contact me directly via email at some point. 

  • JCG75's avatar
    JCG75
    Streaming Star
    2 years ago

    Good to see I'm not the only one with this issue. It's baffling how stupid people are when it comes to something this simple. It shouldn't be possible to nearly ruin the channel guide, but these idiots did it with one stunningly stupid move.

  • nixo's avatar
    nixo
    Binge Watcher
    2 years ago

    I have the same issue as the many other posters to this thread, and have little confidence in a fix, given Roku's response so far to an issue clearly affecting many users, starting around the same time, and there has been no resolution.

    But since Roku Community Moderators have asked users to provide the following info, below I am posting as if this was a novel issue.

    Problem description: About 1 week ago, our Roku TCL Live TV Channel Guide started working incorrectly, as follows:

    1. The Live TV Channel Guide defaults to displaying the Live TV Category list, rather than minimizing it and displaying the channels column.

    2. Rather than defaulting to the All Channels or most recent category, the Live TV Channel Guide defaults to the "Recents" category.

    3. If one navigates within the Live TV Channel Guide to All Channels, that category defaults to the lowest channel (Ch. 2.1 in our case), rather than the most recently used channel. This means that the user must navigate through the whole channel range until locating the desired channel.

    4. When the above irregular behavior began, all Favorites appear to have been deleted (though we've since added a few new ones to test that functionality).

    Here is the additional moderator-requested info in my case:

    •Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)

    => MY INFO/RESPONSE: TCL Model #: 43S405 Serial #: YNOOU3663297 (not sure if digits 3&4 are letter "O"s or zeros) Hardware ID: 7101X Device ID: 8L681U663297 Software version: 12.0.0 build 4182-30

    •Does this issue occur on a specific channel? If so, what version/build is the channel? (This can be found by selecting the channel on the Home screen and pressing the * button.)

    => MY INFO/RESPONSE: SEE ABOVE PROBLEM DESCRIPTION. Also note: The issue occurs regardless of what channel is selected.

    •Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

    => MY PROBLEM TRACKER ID: 97-365-876

    •What are the steps to reproduce the issue you are seeing?

    => SEE ABOVE PROBLEM DESCRIPTION. SINCE BEGINNING, THE ISSUE HAS BEEN CHRONIC DEFAULT BEHAVIOR within the Live TV Channel Guide.

      • Moat's avatar
        Moat
        Streaming Star
        2 years ago

        ***To the Roku employees following this thread*** Below, I will reiterate the most satisfactory, straightforward solutions to the issue(s) being raised in this thread (and others), for you to - hopefully and please - pass along to the appropriate Roku department/dev team. The following is quite simple and straightforward;

        1). When opening the "Live TV" channel guide (left < click), the default behavior should always be to automatically open into whatever channel category was last being watched/used. Period! 

        If a user was watching a program from the "All Channels" category, then it should open the "All Channels" guide. If they were watching from "Favorites", then it should open the "Favorites" guide. If "Recents", or "Comedy", "Recommended", "Sports", etc... whichever guide category was last being used/a program selected from - it should always open again into that same category of the guide. This is the simplest, most intuitive and desirable behavior, and would **automatically honor every user's desired category selection** without any additional digging/clicking through settings menus, adjacent columns, etc. Everybody's happy.

        2). The guide must always open with the white highlight (cursor) directly on the channel/program currently being watched - not in any other column, such as the "category" column where the guide is currently (and unfortunately) opening. Again... period!  This was the default guide behavior prior to this last unfavorable update, is by far the most appropriate, desirable behavior and should not have been changed, and a major reason driving the complaints in this thread.

        These above two straightforward changes would satisfy the complaints here and streamline the overall useability of the current channel guide - making for a far more pleasant user experience than it is now. Simple!

        .... 

  • wackowask's avatar
    wackowask
    Channel Surfer
    2 years ago

    Just happened to me in the last week.  Did they ever tell you how to fix?

  • bgoble31's avatar
    bgoble31
    Channel Surfer
    2 years ago

    Whole heartedly agree. This is such a profoundly idiotic mistake made by ROKU programmers and it has made ota tv an un-navigable mess. If it was just the roku channel I could turn it off, but it affects the entire ota channel guide viewership. This is one of those errors that roku had better fix in a hurry.

  • bryank59's avatar
    bryank59
    Streaming Star
    2 years ago

    Roku's reply reminds me of the old internet days when support techs would always say "The problem must be on your end".