Forum Discussion

Chasmanian's avatar
Chasmanian
Newbie
3 years ago
Solved

Tv guide goes to recents when opening channel guide

When opening the tv guide it has started going to the recents list. No way to set it to just go to "all channels"? 
  • RokuAustin's avatar
    RokuAustin
    3 years ago

    Hi Roku Community!

    We are testing out this new feature, and it hasn't rolled out as an official feature just yet. We appreciate your feedback here for our product team. Your feedback and the usage we see from customers helps us better shape your viewing experience and from time to time we may adjust these features before fully rolling them out, like adding additional customization options. Rest assured your feedback is valued and heard.

    We're going to go ahead and mark this post as 'Solved,' not because we believe this to be resolved, but because we want to float this answer to the top of the thread for other folks to see.

    Thank you!

BigJim8's avatar
BigJim8
Reel Rookie
3 years ago

I have the same problem with my TCL. I have to select the all channels or favorites guide, and then scroll to where the current channel I'm watching is. Every time I want to bring up the guide I have to do this. Very annoying.

  • SteveL1948's avatar
    SteveL1948
    Channel Surfer
    3 years ago

    I'm having the same issue and hopefully if there are enough complaints someone will take note and fix this issue! It is very annoying!! 

  • wackowask's avatar
    wackowask
    Channel Surfer
    3 years ago

    Just happened to me in the last week.  Did they ever tell you how to fix?

    • SteveL1948's avatar
      SteveL1948
      Channel Surfer
      3 years ago

      No, I looked it up and it says to hit left arrow then star and it will bring up where you can choose but doesn't work for me. Mine also just started.

      • JC55's avatar
        JC55
        Binge Watcher
        3 years ago

        I just tried it too to no avail 🙁

  • Bend1's avatar
    Bend1
    Newbie
    3 years ago

    When I want to change (WITHIN FAVORITES) channels on OTA Guide, my TCL TV now always goes to "ALL CHANNELS".  Then I have to arrow to "FAVORITES" then to the right in order to move up and down the guide on "FAVORITES".  This just starting happening last week.  How can I stop it?

    • JC55's avatar
      JC55
      Binge Watcher
      3 years ago

      That's interesting that yours is defaulting to all channels because most of the people on here are wanting it to default "All Channels" but it's actually defaulting to "Recents" instead

    • RokuArjiemar's avatar
      RokuArjiemar
      Retired Moderator
      3 years ago

      Hello Community Users!

      We would be more than happy to look further into this issue but will need more detailed information. Can you please provide us with the following information:

      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
      • Does this issue occur on a specific channel? if so, what channel and what version/build is the channel (This can be found be selecting the channel on the Home screen and pressing the * button)
      • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
      • Steps to reproduce the issue you are seeing once we have this information, we will be able to investigate further.

      Please keep us posted on what you find out and we will be happy to continue assisting you further. We look forward to hearing back from you.

      Thanks,

      Arjiemar

      • JC55's avatar
        JC55
        Binge Watcher
        3 years ago

        @RokuArjiema

        This is not helpful at all. Everybody has the same issue. Why are you ignoring the issue. Focus on the issue. Everybody's Roku TV is defaulting to "recents". 

        The easiest fix would be to roll back the last update, then implement the previous update

        Just fix it and stop wasting your time and ours, sending out your cut and paste responses. JUST FIX IT!!!!

  • bryank59's avatar
    bryank59
    Streaming Star
    3 years ago

    Happened to me too, about 2 days ago.
    Today I noticed the "Kids and Family" selection is missing too.
    The channels are still there, just no selection option.

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    3 years ago

    Hi Community users,

    Thanks for calling our attention here in the Roku Community!

    Please be advised that we are aware of the issue and need more details. Can you please provide us with the following information:

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    • Does this issue occur on a specific channel? If so, what version/build is the channel? (This can be found by selecting the channel on the Home screen and pressing the * button.)
    • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
    • What are the steps to reproduce the issue you are seeing?

    Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further. We look forward to your responses and gathering your details.

    All the best,

    Chel

    • Curtis_C_Flush's avatar
      Curtis_C_Flush
      Reel Rookie
      3 years ago
      RokuJechealR wrote:

      Hi Community users,

      Thanks for calling our attention here in the Roku Community!

      Please be advised that we are aware of the issue and need more details. Can you please provide us with the following information:

      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
      • Does this issue occur on a specific channel? If so, what version/build is the channel? (This can be found by selecting the channel on the Home screen and pressing the * button.)
      • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
      • What are the steps to reproduce the issue you are seeing?

      Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further. We look forward to your responses and gathering your details.

      All the best,

      Chel

       

      Thank you Chel

      No disrespect to you at all. You are doing your job.  Your manager having this "canned response" send to pretty much every issue that arises with ROKU is insulting to our intelligence plain and simple.

      As an engineer of 40 + years the coders know EXACTLY what they did and if they do not have a sandbox environment to test changes before a rollout then this is just pure incompetency on their part.

      For me to gather such info at my pay scale exceeds the value of the TV IMHO.

      Roku clearly does not have the end users best interest or is just totally incompetent.  Again not aimed at you for being the bearer of canned responses you did not write them I'm sure.

       

      I will have my team make a video of this wonderful feature of not being able to change channels. We will make more then enough revenue with it to pay for state of the art GOOGLE TV's

      Just tell them to fix it please it's simple 

    • JC55's avatar
      JC55
      Binge Watcher
      3 years ago

      Chel,

      I echo the sentiments given by Curtis C. Flush.

      Every user on this thread has described exactly what's going on. It obviously doesn't matter what model TV we have. It's also obvious that it was caused by Roku during the last update.

      Please fix ASAP.

       

      Jim

    • Vaughn63's avatar
      Vaughn63
      Channel Surfer
      3 years ago

      Hi

      I appreciate the follow-up RokuJechealR .  I replied directly to the email - but not sure if that goes through or not; will post here as well.

      This occurs on both of my Roku Tvs, which I've had for several years - and it only started happening relatively recently; probably with a recent update.  I can't describe how to recreate the issue other than to say it occurs always with all Live channels - that is - it occurs in the "Live" portal; whether I'm watching an over-the-air channel through my antenna or a live streaming channel (again, this is all through the LIVE portal). 
       
      When I left arrow, it shows the channel guide in the RECENTS category; and it may or may not include the channel I'm currently watching.  In this case I wouldn't even be able to scroll right to see what's on the current channel later on in the evening without having to scroll who knows how far up or down to find the current channel.  What I'm expecting to see when I arrow left is the current channel in the ALL CHANNELS category - that way I see all the channels that are not hidden, where I expect to find them.  If I want to go to a specific category, or channel grouping, I know how to do that.  The default should be the ALL CHANNELS with the channel I'm currently watching being my starting point for surfing.
       
      My zip code: 21014
       
      Here's the requested TV information:
       
      TV 1
      TCL Model #: 43S525
      Serial #: X0010071NXJA
      Device ID: S043F981NXJA
      Software version: 12.0.0 build 4182-93
      Not sure if it's relevant, since it appears to be a coded/engineered issue on the Roku side - but nonetheless I generated a Tracker ID as instructed: JA-365-500
       
      TV 2
      TCL Model #: 55C803
      Serial #: YS008S771939
      Device ID: 9WF008771939
      Software version: 12.0.0 build 4182-30
      Tracker ID: 39-365-530
      • Moat's avatar
        Moat
        Streaming Star
        3 years ago

        Vaughn63  said; "The default should be the ALL CHANNELS with the channel I'm currently watching being my starting point for surfing."

        Actually, the default should be whatever channel category you were last using. If it was "All Channels", then yeah - it should open next time in "All Channels". If it was "Favorites", then it should open in "Favorites". If "Recents", or "Comedy", etc... whichever was last being used - it should always open again in that category, and always open with the white highlight/cursor on the channel currently being watched.

        So simple! That particular functionality of the UI couldn't get any simpler or be any more user-friendly. How/why this has recently been broken, let alone not fully implemented in this way years ago in the first place, is simply beyond me. That is arguably the most used, most fundamental of interactions the user has with the (Live) television... 🤨