Forum Discussion

Chasmanian's avatar
Chasmanian
Newbie
2 years ago
Solved

Tv guide goes to recents when opening channel guide

When opening the tv guide it has started going to the recents list. No way to set it to just go to "all channels"? 
  • RokuAustin's avatar
    RokuAustin
    2 years ago

    Hi Roku Community!

    We are testing out this new feature, and it hasn't rolled out as an official feature just yet. We appreciate your feedback here for our product team. Your feedback and the usage we see from customers helps us better shape your viewing experience and from time to time we may adjust these features before fully rolling them out, like adding additional customization options. Rest assured your feedback is valued and heard.

    We're going to go ahead and mark this post as 'Solved,' not because we believe this to be resolved, but because we want to float this answer to the top of the thread for other folks to see.

    Thank you!

BongoMike's avatar
BongoMike
Binge Watcher
2 years ago

Exactly! They keep making these tweeks and thr platform gets more and more Unusable...ReDonkulous!!!

BongoMike's avatar
BongoMike
Binge Watcher
2 years ago

Just got off of the Customer Support chat and the Rep said they are aware of this glitch and are coming up with an Update(for a 'Fix')-timeline on this is Unknown and I of course pleaded with them(and reiterated-'If it Aint Broke, Dont Fix IT')!!!...

  • bgoble31's avatar
    bgoble31
    Channel Surfer
    2 years ago

    I have not watched any ota tv or the roku channel in a couple of days. Wonder if the people who keep up with their stats are feeling any heat from this monumental screw up? 

    • Moat's avatar
      Moat
      Streaming Star
      2 years ago

      Well, it appears Roku has addressed part of the issue(s) at least, as the guide is finally remembering our chosen category upon re-opening. But the "fix" remains of little value, as the guide is still opening with the cursor/highlight over the far-left categories column instead of where it belongs - over the channel/program currently being watched. We can only hope - fingers crossed... 🤞😬

      ...

      • JC55's avatar
        JC55
        Binge Watcher
        2 years ago

        Very cool. Mine hasn't changed yet. Fingers crossed indeed 

    • JButtons's avatar
      JButtons
      Reel Rookie
      2 years ago

      Roku device model (TCL TV) 55 S 535
      Serial number X00300Y3WCSP
      Device ID S05NY1A3WCSP
      Software OS/version 12.0.0 build 4182-88
      Does this issue occur on a specific channel? No

      What are the steps to reproduce the issue you are seeing?

      Steps to reproduce: example #1
      (1) turn on the TV
      (2) navigate to "Live TV" & select
      (3) immediately upon entering into the guide the focus of the guide is on the "Recents" category.
      (4) Tracker ID SP-370-087

      Steps to reproduce: example #2
      (1) While watching streaming channel #293
      (2) Navigate 'left' to display the guide
      (3) The guide takes the user to "Recents"
      (4) Tracker ID SP-370-085

      Issue: The user in these examples is watching streaming channel #293. When calling up the guide the user is being taken automatically to the "Recents" category. If the user decided to review the guide, perhaps looking for an upcoming show, somewhere near #300 thru #350 (as an example) this would be the navigation...
      (1) While watching #293
      (2) Navigate 'left' to display the guide
      (3) From the "Recents" category
      (4) Navigate to "All Channels" or "Favorites"
      (5) The guide starts at the lowest channel number "3.1"
      (6) The user must scroll down through the guide all the way to #300, 301, 302, etc.

      This is unacceptable navigation. As you can imagine the guide is very very long and going from "3.1" to "300" is an extreme amount of navigation by the user. 

      Expected behavior:
      (1) The user while watching ANY channel
      (2) Navigate 'left' to display the guide
      (3) The guide should focus on the currently selected channel number
      (The corresponding category MAY be highlighted to also represent where the user was in the guide as an aid to navigation.)
      (4) The user should be able to navigate up and down the guide to review what is offered on other adjacent channels.
      (The user MAY choose to further navigate onto the category column to work with the guide via a chosen category.)

      Simply put the guide should be working as it did prior to the most recent update.
      This should be considered a critical fix.