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JayJay68's avatar
JayJay68
Reel Rookie
3 months ago
Solved

TCL Roku TV stuck on logo screen

TCL Roku 75" bought 11/15/2020.

Worked perfectly this morning. Now it won't go past TCL Roku TV 4K HDR Screen. 

It restarts every 60 seconds.

Status LED on bottom center of tv has slow steady blink while trying to start up.

Already unplugged tv for over 5 minutes, same issue.

Thanks in advance for any help!!!

  • Welcome, JayJay68​!

    Looks like your Roku TV’s stuck on the logo screen. That might be a specific issue with the Roku TV, so it’s best to reach out to the TV manufacturer for extra help.

    Click here!

    Hope you'll be back streaming soon!

    Roku Community Team

2 Replies

  • Update... problem solved! I unplugged everything from my TV to make sure that something else wasn't causing it, including the flash drive. It still did the same thing. So finally I bit the bullet and did the factory reset on it... I held the button in for 38 seconds and it rebooted back up to the language screen just like it was the first time it was ever turned on after I bought it. I went through and set everything up and so far it's working like a champ. The only thing that wouldn't work properly was the flash drive for the live TV pause. It wasn't detected  at all. So I put a new flash drive in it and formatted it and it started working properly also. So I don't know if it got an update that was corrupted or the flash drive went bad and caused the TV to freak out. I would think if the flash drive was bad it would have straightened up when I unplugged it but it didn't. Regardless, it's working like a champ now. Hope this can help someone else.

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator

    Welcome, JayJay68​!

    Looks like your Roku TV’s stuck on the logo screen. That might be a specific issue with the Roku TV, so it’s best to reach out to the TV manufacturer for extra help.

    Click here!

    Hope you'll be back streaming soon!

    Roku Community Team