Forum Discussion

Brandiet's avatar
Brandiet
Newbie
10 months ago
Solved

Streaming stick plus long range Wi-Fi receiver

I have a streaming stick plus and the usb connection on the long range Wi-Fi receiver broke.  Model 3810x. Those cables are outf stock. Will the new replacement for the streaming stick 4k work ?

tv & player wifi
  • RokuJharra-Q's avatar
    RokuJharra-Q
    10 months ago

    Hi Brandiet,

    Thank you for joining us in the Roku Community!

    We just wanted to inform you that, as AvsGunnar mentioned, the long-range Wi-Fi receiver on your Roku Streaming Stick is not interchangeable between models. No need to worry, we have sent you a private message to provide further assistance.

    Looking forward to getting everything sorted for you! 

    Best regards,
    Jharra

     

  • RokuJharra-Q's avatar
    RokuJharra-Q
    10 months ago

    Hey Brandiet,

    Thanks for replying! We really appreciate your posts, updates, reports, or feedback about any issues with your Roku devices. Don't worry, and we'll take care of this for you!

    Still Having Trouble?

    Thanks a lot for your time and continued participation in our community!

    Happy Streaming! 💜
    Best regards,
    The Roku Community Team

26 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    10 months ago

    Hi Brandiet,

    Thank you for joining us in the Roku Community!

    We just wanted to inform you that, as AvsGunnar mentioned, the long-range Wi-Fi receiver on your Roku Streaming Stick is not interchangeable between models. No need to worry, we have sent you a private message to provide further assistance.

    Looking forward to getting everything sorted for you! 

    Best regards,
    Jharra

     

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        10 months ago

        Hey Brandiet,

        Thanks for replying! We really appreciate your posts, updates, reports, or feedback about any issues with your Roku devices. Don't worry, and we'll take care of this for you!

        Still Having Trouble?

        Thanks a lot for your time and continued participation in our community!

        Happy Streaming! 💜
        Best regards,
        The Roku Community Team

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    10 months ago

    Brandiet 

    No, unfortunately they are not interchangeable between models.

    Perhaps RokuCarly or RokuMaryEF can stop by this thread and help you out with a replacement cable/option.

    ---

    Currently, most of the Roku streaming players are on sale so might be worth a glance at a new one.  Only the Streaming Stick models need this proprietary cable which is why I tend to avoid them.  The set top players use power supply cables you can easily get in a store or online if they break.

    https://www.roku.com/products/players

  • DougGeib's avatar
    DougGeib
    Newbie
    9 months ago

    I have the Streaming Stick+ model 3810X. The power cable broke, so I tried to find a replacement. Every link that went to the WR001 power cable. Came up with the WR002 model. I got the cable and had to get an adapter to put it on the roku. Still came up with the 'Not Connected' message. I factory reset the device by got a message that read 'Advanced Wireless Receiver not found'. Does the WR002 not work on the device? If so, how do I get a WR001 power cable?

    • renojim's avatar
      renojim
      Community Streaming Expert
      9 months ago

      As you've discovered, the WR002 can't be used in place of the WR001 and unfortunately the WR001 is no longer available.  Perhaps RokuMaryEF can provide some help.

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      9 months ago

      Hi DougGeib,

      Thanks for sharing this issue with the Roku Community! We're here to help and just sent you a private message to offer more assistance. We're really looking forward to hearing from you and working together to resolve this issue!

      Best regards,
      Jharra

      • COP's avatar
        COP
        Newbie
        8 months ago

        Exact same issue… Not realizing it, ended  up with WR002.  Tried an adapter, no luck - Old stick does not recognize.. .  Any way to relearn or upgrade firmware?

  • erkanb's avatar
    erkanb
    Reel Rookie
    4 months ago

    How this one gets resolved, I have the same issue, same model of 3810x and broken usb cable which also has the wifi received embedded on it  ? 

    • JWS9518's avatar
      JWS9518
      Roku Guru
      4 months ago

      erkanb 

       

      Since they no longer make that model or replacement part, the only resolution is to take the above advice from AvsGunnar and attempt to see if you can find a replacement on Ebay or buy a newer model streaming device.

      • erkanb's avatar
        erkanb
        Reel Rookie
        4 months ago

        Thanks for the update. May be another way is to replace the broken USB-mini B connector with a new one, using a plain connector or with a cable has the same pinout layout that roku needs ?