Forum Discussion

Geoff1024's avatar
Geoff1024
Newbie
3 hours ago

Headphones mode disconnects when navigating away

I use the private listening every day for years with no problem, recently as I'm watching something on my tcl roku tv connected to iPhone 16 pro max through my airpods, if I use my phone to check weather or open any app the audio disconnects every time. I've tried resetting router, the tv, deleted app and nothing fixes the problem. It's been going on for 6 months, even when I had the iPhone 14 pro max. I thought a new phone might solve the problem but it didn't. Anyone else have this issue?

1 Reply

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator

    Got it, Geoff1024​!

    This seems to have been bugging your streaming for months. We'll try digging into this more. 

    Let’s try updating the Roku app first and make sure you’re on the latest version. Then, please reply here with the info, and we'll start from there!

    Roku Community Team