When I walked across the room to grab my RCA Roku TV remote, I had built up static electricity. When I shocked myself, and subsequently the remote, it messed up the remote. It doesn’t respond to buttons pushed and redirects the TV to RDIO. I have replaced batteries, unplugged the TV, and reset everything but to no avail. Has this happened to anyone else?
I have touch many of remotes in my life and that hasn't ever happened to where it harmed the remote, no. If you need a new remote you don't have to get an rca roku tv remote, roku tv remotes by tcl, Insignia, onn, magnavox, jvc, westinghouse, sanyo all work on each others models. Just don't get Sharp or Hisense.
I suggest getting the One-For-All urc-7935 Streamer remote, there are many on ebay for under $10:
Literally just happened to ours! Static electricity zapped the remote and is now not working. Tried all the tricks to fix it and nothing.
Thanks for the post.
Please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
Thanks,
Danny
Same thing happened to my remote. Static electricity knocked it out completely. Totally unacceptable to have a remote that is so sensitive to static electricity. And there is no warning sticker regarding same. I just bought the Roku Ultra LT yesterday and one day later the remote was fried by static electricity---Really?! Give me a break! If I had known the remote was susceptible to being easily damaged by static electricity I would have taken precautions, such as touching a metal object to discharge built up static electricity. Then I would have bought an antistatic resealable bag which is used to protect computer components, etc.
Hi MAC20,
Thanks for posting in the Roku Community!
If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device so we can assist further.
Once we have this information, I'll be able to assist you further from there.
Best regards,
Mary
Mary, I appreciate your reply. Nothing has been resolved. The remote is fried. I did buy another remote, but it is the lesser version without headphones plug. There should be a sticker on the remote warning of potential static electricity damage. Another option would be to provide a custom anti-static bag that is clear and pliable or simply recommend one. Dealing with static electricity is always a potential problem with electronics. One other option would be to suggest that when handling a remote one's hands should not be dry. Applying hand lotion would be perhaps advisable for those who have dry hands because it could help to minimize potential static discharge. I have no problem sending the remote to Roku for examination. SN: SODD31AP2S3N.
