Forum Discussion

JJ2084's avatar
JJ2084
Newbie
6 years ago

Static electricity vs Roku TV Remote

When I walked across the room to grab my RCA Roku TV remote, I had built up static electricity. When I shocked myself, and subsequently the remote, it messed up the remote. It doesn’t respond to butt...
remotes
MackAttack's avatar
MackAttack
Newbie
5 years ago

Literally just happened to ours! Static electricity zapped the remote and is now not working. Tried all the tricks to fix it and nothing. 

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
5 years ago

MackAttack 

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

  • MelodyC's avatar
    MelodyC
    Reel Rookie
    4 years ago

    Just happened with mine also. Is there a fix?

     

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      4 years ago

      Hi MelodyC,

      Welcome to the Roku Community!

      We'd like to take a closer look to see if there's anything else we can suggest to help.

      Can you please provide us with more specific information about the issue you are experiencing? How long has the issue been occurring? What Roku model device are you using?

      Keep us posted with the details.

      Best regards,
      Mary

      • MelodyC's avatar
        MelodyC
        Reel Rookie
        4 years ago

        Husband handed me the remote and static electricity shocked us both twice. The remote wouldn’t work afterwards. It came with our TCL 55 inch TV we purchased at Walmart. It has Netflix, Hulu, Roku and Disney+ buttons.