Forum Discussion

JJ2084's avatar
JJ2084
Newbie
6 years ago

Static electricity vs Roku TV Remote

When I walked across the room to grab my RCA Roku TV remote, I had built up static electricity. When I shocked myself, and subsequently the remote, it messed up the remote. It doesn’t respond to butt...
remotes
MAC20's avatar
MAC20
Reel Rookie
3 years ago

Same thing happened to my remote. Static electricity knocked it out completely. Totally unacceptable to have a remote that is so sensitive to static electricity. And there is no warning sticker regarding same. I just bought the Roku Ultra LT yesterday and one day later the remote was fried by static electricity---Really?! Give me a break! If I had known the remote was susceptible to being easily damaged by static electricity I would have taken precautions, such as touching a metal object to discharge built up static electricity. Then I would have bought an antistatic resealable bag which is used to protect computer components, etc.

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi MAC20,

    Thanks for posting in the Roku Community!

    If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device so we can assist further.

    Once we have this information, I'll be able to assist you further from there.


    Best regards,
    Mary

    • MAC20's avatar
      MAC20
      Reel Rookie
      3 years ago

      Mary, I appreciate your reply. Nothing has been resolved. The remote is fried. I did buy another remote, but it is the lesser version without headphones plug. There should be a sticker on the remote warning of potential static electricity damage. Another option would be to provide a custom anti-static bag that is clear and pliable or simply recommend one. Dealing with static electricity is always a potential problem with electronics. One other option would be to suggest that when handling a remote one's hands should not be dry. Applying hand lotion would be perhaps advisable for those who have dry hands because it could help to minimize potential static discharge. I have no problem sending the remote to Roku for examination. SN: SODD31AP2S3N.

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi MAC20,

        Thanks for following up and providing additional information.

        A member of our Support team will reach out to you via email to investigate this issue. Please let the Support team know if you have any other questions or concerns so they can assist you further and provide a resolution to this issue.

        We appreciate your patience for the time being.


        Best regards,
        Mary