Forum Discussion

StevenCee's avatar
StevenCee
Roku Guru
3 days ago

Shows on Roku Channel Suddenly go Black

I've been experiencing a really odd problem. If I'm watching shows OTA, via my digital antenna, then switch to a Roku streamed Channel, the show on the Roku Channel will within 30 seconds, suddenly go dark, then I'll see a spinning figure, and the channel seems to completely disconnect!  However, if I go to a Roku Channel, from my OTA channel, then go to another Roku Channel, no shut down occurs, so it's only when I go directly to a Roku Channel from an OTA channel!

This is pretty crazy, as there's no reason for this to occur, and it's quite an inconvenience, what's going on?

app playback
live tv
roku channel

21 Replies

  • SonyBravia's avatar
    SonyBravia
    Reel Rookie
    6 hours ago

    This statement is not clear. 

    • Tracker ID Software version and build (press Home 5 times**does nothing), then Back 5 times when the issue occurs)(also does nothing) are you talking about the roku remote or my tv remote. 
    • When I click home on my TV  remote the screen goes black for a good long time. That is unless I unplug Roku, then it works perfectly. 
  • dlstone56's avatar
    dlstone56
    Reel Rookie
    2 days ago

    Our OTA antenna is connected ti all 3 of our TVs, we are having the blackout issue on all 3 tvs. Time to figure it out ROKU!!!

  • dlstone56's avatar
    dlstone56
    Reel Rookie
    2 days ago

    I've been having the same issue for days. I bought a Roku tv specifically for the convenience of switching from antenna to streaming channels and now the Roku channels keep blacking out.

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator
      2 days ago

      Hey there! dlstone56​ 

      You mentioned you’re experiencing the same issue. To assist you better, please provide the following details:

        • Does this happen with a specific app, multiple apps, or certain content?
        • When did the issue first start?
        • If possible, please share a video showing the issue.
        • Roku device information: Software version, Device ID, and Serial Number (found in Settings > System > About).
        • Tracker ID, software version, and build (obtained by pressing the Home button 5 times, then the Back button 5 times when the issue occurs).


      Let us know when you can!

      Roku Community Team

  • RokuHaz-M's avatar
    RokuHaz-M
    Community Moderator
    3 days ago

    Hello there! StevenCee​

    It seems that when you open the Roku streaming channel, the screen goes black, but the OTA channel works fine. Since streaming channels use Wi-Fi rather than the antenna signal, this could be an internet connection issue. Could you try restarting your router or unplugging it for a few seconds to see if that helps?

    Let me know if that does the trick!

    Roku Community Team

    • StevenCee's avatar
      StevenCee
      Roku Guru
      3 days ago

      Why does this page disappear if I try typing in @, followed by your name RokuHaz-M???  This has been happening ever & over again!
      But I did a system restart, then reset my internet connection, and it's still doing this really annoying thing. The streaming channels WORK, they just putz out if I wish to flip to any from an OTA channel. If I only go from a streamed channel to another, they both work just fine. But when I go to a streamed channel from an OTA one, it will play fine for about 20 seconds, then it goes black, then the sound vanishes a few seconds later, and it's done. If I flip back to the OTA channel, and then back again, the streaming channel will again work fine, for about 20 seconds, then Poof, it's gone!

      • RokuHaz-M's avatar
        RokuHaz-M
        Community Moderator
        2 days ago

        Thanks for taking the time to troubleshoot! StevenCee​

        Have you tried hooking up the antenna to another TV, or hooking up another antenna in this TV to see if the same issue pops up? That way, we can figure out if it’s the antenna or something with your current TV.

        Let me know what you find!

        Roku Community Team

  • SonyBravia's avatar
    SonyBravia
    Reel Rookie
    3 days ago

    I am having this issue also. If Roku is plugged in, my Sony Bravia 55X810C is extremely slow accessing the TV input and all other functions are slow.

    If I unplug ROKU I can restart the tv and it works normally.

    I also noticed I no longer have the setup option on ROKU to not allow control of the TV implying it is controlling it since power off works with ROKU remote.

    It appears ROKU is intercepting and commanding the TV and slowing the process down. That’s annoying. How can I stop this?

     

    • RokuHaz-M's avatar
      RokuHaz-M
      Community Moderator
      3 days ago

      Hi there! SonyBravia​

      It looks like you're experiencing interference between your Sony Bravia 55X810C and your Roku. Let's try this: Go to Home > Settings > System > Power > System restart.

      Let me know how it goes!

      Roku Community Team

      • SonyBravia's avatar
        SonyBravia
        Reel Rookie
        2 days ago

        That sounds good but as I mentioned, I have unplugged the Roku to resolve the issue.

        Today I performed a factory reset of the TV. Manually, holding the power switch and simultaneously power cycling. This did work so far. 

        I use a tablo and DTV antenna on 3 floors over wi-fi and it works on both the TV and Roku. However the most relaxing process is still playing DVDs , no network required and no ads.