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Slammer8's avatar
Slammer8
Reel Rookie
2 years ago
Solved

Roku Ultra Wired Connection Does not Work

I have a fully wired house and so I bought 3 Roku Ultra's to connect to 3 televisions that I have. All 3 of them do not work via wired connection. To be clear, all the ports work fine when I direct connect into the television via ethernet cable, but do not work when connected to Roku Ultra. I also removed the switch and went direct to the router with one of the connections and it still doesn't work. All 3 work fine when connected to the wireless router. It's pretty clear that this is a Roku issue. I've tried rebooting, resetting and everything you can imagine to get this to work, but am at a loss as to what to do.

tv & player wifi
  • RokuEuniceL's avatar
    RokuEuniceL
    2 years ago

    Hi TexasBuyer,

    Thank you for keeping us posted here in the Roku Community!

    We understand you're still having issues connecting your Roku Ultra to your wired network connection, and we'll be glad to further assist you. Did you make any changes to your wired network? Kindly try the steps below to see if they fix the issue. 

    Reset the network connection

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select Advanced System Settings.
    4. Select Network Connection Reset.
    5. Select Reset Connection. 

    System restart your device

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select System.
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System Restart.

    Feel free to update us on how it goes. We'll be happy to hear back from you.

    Sincerely,
    Eunice

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  • 415-CIV's avatar
    415-CIV
    Reel Rookie
    2 years ago

    Having the exact same problem. I use eero Pro network. Hope they push a software update soon. Roku Ultra is the issue and it is frustrating. The only reason I use the Roku is to enhance my 4K streaming experience and it is failing. My Smart TV processor is doing better than Roku… Roku, needs to wake up or it will loose customers due to the inferior performance. 

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi 415-CIV,

      Thank you for posting here in the Roku Community!

      We understand you're having trouble connecting your Roku Ultra to your wired connection. We're happy to assist you further. We recommend rebooting both your router and your Roku device. We would also recommend trying another Ethernet cable.

      Let us know how it works.

      Kind regards,

      John

      • Slammer8's avatar
        Slammer8
        Reel Rookie
        2 years ago

        John, maybe you missed everything that I mentioned initially. I have not just one but three Roku Ultras that do not work in three different locations which means I have a dufferent ethernet cord for each. The cables work fine when I input them directly into the Smart TVs. I have rebooted the router multiple times, rebooted Ultras, factory reset Ultras and nothing works. All three of the Ultras have been purchased in the last 4 months and have the correct software. This is a Roku Ultra device issue.

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    Can you give us more information?  Do you get any error messages or codes when you try to connect?  Is there anything about your network that we should know about like you're using a VPN or a content/ad blocker?  Do they work with a Wi-Fi connection?

    • Slammer8's avatar
      Slammer8
      Reel Rookie
      2 years ago

      No errors. Just doesn't work through wired connection. Wireless works fine. No VPN or anything special about network. Again, wired connection works fine when I go direct to Smart TVs so it can't be on my end. All 3 Roku Ultra's do not work wired in 3 different locations in my home.

      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago

        One thing, do you use IPV6 on your network?  Roku just recently started supporting it and there have been reports of people having issues with it.  I can't recall the details and I would think it would affect wired or wireless the same.

        There have been very few reports of wired connections not working over the years and when they do occur it has almost always been because of a bad cable or bad Ethernet port.  It seems highly unlikely that you could have three bad Ultras and if it was something in the software then we'd be hearing a lot more reports.  My Ultra uses a wired connection and I haven't had any problems.  It's been a long time since I've used Internet Connection Sharing on a Windows PC, but that might be a way to test one of the Ultras if you have the appropriate computer.  Otherwise, I think you'd have to take one to a friend's.  There's little to no Roku technical support here.  Most of the moderators will just give a link to a web page or claim to forward your concern to ???  We never seem to hear anything back in those threads except maybe for people saying they never heard anything either.