Forum Discussion

Slammer8's avatar
Slammer8
Reel Rookie
2 years ago
Solved

Roku Ultra Wired Connection Does not Work

I have a fully wired house and so I bought 3 Roku Ultra's to connect to 3 televisions that I have. All 3 of them do not work via wired connection. To be clear, all the ports work fine when I direct c...
tv & player wifi
  • RokuEuniceL's avatar
    RokuEuniceL
    2 years ago

    Hi TexasBuyer,

    Thank you for keeping us posted here in the Roku Community!

    We understand you're still having issues connecting your Roku Ultra to your wired network connection, and we'll be glad to further assist you. Did you make any changes to your wired network? Kindly try the steps below to see if they fix the issue. 

    Reset the network connection

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select Advanced System Settings.
    4. Select Network Connection Reset.
    5. Select Reset Connection. 

    System restart your device

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select System.
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System Restart.

    Feel free to update us on how it goes. We'll be happy to hear back from you.

    Sincerely,
    Eunice

Slammer8's avatar
Slammer8
Reel Rookie
2 years ago

No errors. Just doesn't work through wired connection. Wireless works fine. No VPN or anything special about network. Again, wired connection works fine when I go direct to Smart TVs so it can't be on my end. All 3 Roku Ultra's do not work wired in 3 different locations in my home.

renojim's avatar
renojim
Community Streaming Expert
2 years ago

One thing, do you use IPV6 on your network?  Roku just recently started supporting it and there have been reports of people having issues with it.  I can't recall the details and I would think it would affect wired or wireless the same.

There have been very few reports of wired connections not working over the years and when they do occur it has almost always been because of a bad cable or bad Ethernet port.  It seems highly unlikely that you could have three bad Ultras and if it was something in the software then we'd be hearing a lot more reports.  My Ultra uses a wired connection and I haven't had any problems.  It's been a long time since I've used Internet Connection Sharing on a Windows PC, but that might be a way to test one of the Ultras if you have the appropriate computer.  Otherwise, I think you'd have to take one to a friend's.  There's little to no Roku technical support here.  Most of the moderators will just give a link to a web page or claim to forward your concern to ???  We never seem to hear anything back in those threads except maybe for people saying they never heard anything either.

  • Slammer8's avatar
    Slammer8
    Reel Rookie
    2 years ago

    I spoke with someone at Roku and was told that this is a recently found software issue due to the amount of people complaining (likr myself). Was told they were working on a patch. Fingers crossed.