Forum Discussion

Slammer8's avatar
Slammer8
Reel Rookie
2 years ago
Solved

Roku Ultra Wired Connection Does not Work

I have a fully wired house and so I bought 3 Roku Ultra's to connect to 3 televisions that I have. All 3 of them do not work via wired connection. To be clear, all the ports work fine when I direct c...
tv & player wifi
  • RokuEuniceL's avatar
    RokuEuniceL
    2 years ago

    Hi TexasBuyer,

    Thank you for keeping us posted here in the Roku Community!

    We understand you're still having issues connecting your Roku Ultra to your wired network connection, and we'll be glad to further assist you. Did you make any changes to your wired network? Kindly try the steps below to see if they fix the issue. 

    Reset the network connection

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select Advanced System Settings.
    4. Select Network Connection Reset.
    5. Select Reset Connection. 

    System restart your device

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select System.
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System Restart.

    Feel free to update us on how it goes. We'll be happy to hear back from you.

    Sincerely,
    Eunice

415-CIV's avatar
415-CIV
Reel Rookie
2 years ago

Having the exact same problem. I use eero Pro network. Hope they push a software update soon. Roku Ultra is the issue and it is frustrating. The only reason I use the Roku is to enhance my 4K streaming experience and it is failing. My Smart TV processor is doing better than Roku… Roku, needs to wake up or it will loose customers due to the inferior performance. 

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi 415-CIV,

    Thank you for posting here in the Roku Community!

    We understand you're having trouble connecting your Roku Ultra to your wired connection. We're happy to assist you further. We recommend rebooting both your router and your Roku device. We would also recommend trying another Ethernet cable.

    Let us know how it works.

    Kind regards,

    John

    • Slammer8's avatar
      Slammer8
      Reel Rookie
      2 years ago

      John, maybe you missed everything that I mentioned initially. I have not just one but three Roku Ultras that do not work in three different locations which means I have a dufferent ethernet cord for each. The cables work fine when I input them directly into the Smart TVs. I have rebooted the router multiple times, rebooted Ultras, factory reset Ultras and nothing works. All three of the Ultras have been purchased in the last 4 months and have the correct software. This is a Roku Ultra device issue.

    • TexasBuyer's avatar
      TexasBuyer
      Reel Rookie
      2 years ago

      I have the same problem starting last night and did all the checks multiple times.  The ethernet connection had worked for the prior 2 years on the Roku Ultra.  Now, only the wireless connection will work.  There is no error message.  Upon reboot, the yellow light on the ethernet flash 2 times and then nothing else happens now.

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi TexasBuyer,

        Welcome to the Roku Community!

        We're sorry for any inconvenience this may have caused. That's not what we aim for. Thanks for the troubleshooting steps you've taken to try to resolve the issue. In this case, we recommend rebooting both your router and your Roku device. We would also recommend trying another Ethernet cable to see if you are still experiencing the same issue.

        Please keep us posted on what you find out.

        All the best,
        Chel