Forum Discussion

Rouser2024's avatar
Rouser2024
Channel Surfer
10 months ago
Solved

Roku TV Pro Series - color issue on Mission Impossible Rogue Nation on Amazon Prime app

My brand new Roku 65" class Pro Series 4K TV has been working well for its 1st month. Today I noticed the issue with the colors when playing Mission: Impossible 5 - Rogue Nation (UHD, HDR) on the Ama...
4K
HDR
Roku TV Support
Video
  • RokuArjiemar's avatar
    RokuArjiemar
    10 months ago

    Rouser2024,

    Thank you for posting in the Roku Community!

    We appreciate you contacting us regarding the color issue with your Roku TV Pro Series while watching a movie. We appreciate your efforts in trying some troubleshooting steps to resolve it, and we are happy to assist you.

    If you encounter problems with your Roku-branded television, such as the Roku TV Select or Roku TV Plus models, don't hesitate to contact  Roku Support for assistance. They are available to help you troubleshoot and resolve any issues you may be experiencing.

    Thanks again for reaching out. Please let us know if you have any other questions or concerns. 

    Cheers,
    Arjiemar

     

RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
10 months ago

Rouser2024,

Thank you for posting in the Roku Community!

We appreciate you contacting us regarding the color issue with your Roku TV Pro Series while watching a movie. We appreciate your efforts in trying some troubleshooting steps to resolve it, and we are happy to assist you.

If you encounter problems with your Roku-branded television, such as the Roku TV Select or Roku TV Plus models, don't hesitate to contact  Roku Support for assistance. They are available to help you troubleshoot and resolve any issues you may be experiencing.

Thanks again for reaching out. Please let us know if you have any other questions or concerns. 

Cheers,
Arjiemar

 

Rouser2024's avatar
Rouser2024
Channel Surfer
10 months ago

Hello,  RokuArjiemar , thanks for answering my inquiry. Is there a way you can reach out the product specialist team directly? I spent more than 1h with the customer support, mostly waiting and re-telling the same story again 😩… It was not very helpful and I don’t want to have waste another hour that I could be doing something useful nor having to tell the same story a few more times.

I respect that the resolution will not be prompt, especially during holiday season, but I would love to hear you saying you CAN forward this issue to someone technical that can look into it and they will reach me out later with some progress updates!

 

Best wishes and Happy New Year!🎆 

  • katocch's avatar
    katocch
    Newbie
    8 months ago

    Rouser2024 Did this issue get resolved? I have it while watching the TV series Upload and can't find a good solution online. Thank you!

    • Rouser2024's avatar
      Rouser2024
      Channel Surfer
      8 months ago

      Unfortunately, no. Roku support tried to reach me out to schedule a call, but I currently don’t have time to sit down with them. I suspect they will try to hand hold me to customize the settings, but won’t get any results and this would take even more time to solve it. I would happily have sent the logs had they requested for them ☹️.

      • tv510's avatar
        tv510
        Reel Rookie
        6 months ago

        Had same exact issue. Solved it by turning off HDR which means you need to access the TV’s secret menu. Go to Home Screen and do the following with your remote : push Home button (X5), rewind, down, fast forward, down, rewind.

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    10 months ago

    Hi Rouser2024,

    Thanks for keeping us posted!

    We have passed along your information to our Support team, who'll contact you.

    Please let us know if there's anything else we can do to assist you.

    Best regards,
    John

    • Rouser2024's avatar
      Rouser2024
      Channel Surfer
      4 months ago

      RokuJohnB​ can you pls ask support to reach me out again? Thanks