Tag:"Roku TV Support" in "TVs & players" | Roku Community

Roku TV Pro Series - color issue on Mission Impossible Rogue Nation on Amazon Prime app
My brand new Roku 65" class Pro Series 4K TV has been working well for its 1st month. Today I noticed the issue with the colors when playing Mission: Impossible 5 - Rogue Nation (UHD, HDR) on the Amazon Prime app. When starting playing the movie, I see HDR10+ Adaptive notification on top right. The initial green field is somewhat yellow and the “white” (beige) skin tones are orange to red. I played the trailer on the on the YouTube app and it works finely. Other UHD movies – e.g. Red One, or even M.I. Dead Reckoning also have no problem. Same movie on Amazon Prime plays well on the iPad and on my previous TCL Roku TV 65”. A curious thing is that on M.I. 5 when pausing the movie, the little thumbnail to select the scene shows the proper colors, so the issue only happens on the movie itself. It seems related to the metadata on the header of the file like someone suggested on this thread https://community.roku.com/t5/Solving-playback-issues/Update-making-colors-appear-too-red-too-rich/td-p/852309 , although this is something that I can’t check since it’s on the Amazon Prime app. Tried the following troubleshooting steps from other threads and no success: 1. Adjust colors & other settings on the * (star) button menu when playing the movie– I can make it better, but it’s still bad 2. Unplug TV, count 2min, power it on 3. Check for Software Update on Settings > System; latest 14.0.4, build 12225 4. Update Amazon Prime app: latest 15.3, build 2024111414 5. Delete and reinstall Amazon Prime app 6. System Restart on Settings > System > Power I don’t want to do a Factory Reset because (1) I don’t think it will fix it and (2) it would take me time to install the apps, set up the TV, etc.
Solved
Rouser2024
6 days ago Place TVs & players
2.2KViews
1like
12Comments
Roku Channel / Live TV shows black screen on play anything
Hello, omega332. Welcome to the roku....hotmesss. As, I think, as you just described, I haven't been able see any roku streaming channel for 3-4 months now,...all other apps.Sling, YouTube,...work. Been following multiple threads on this forum, only to see them wither and die , just keep scrolling back and you will find them. This forum is pretty poor on keeping 'hot', 'similar' topics currant Check back in a few days, you're post will be 3-4 pages back ,...and someone else with same sort of problem will be asking for help also (tell me you're system. connection, what do you see.....) Seen many multiple of responses of users responding, with few successes, ......think this a roku problem. Using my tv now as a 'gateway' to ota channels, and other streaming channels...... everything roku (and there are other problems) are a still a issue. Good Luck.
Solved
Hammer957
2 months ago Place TVs & players
3.8KViews
0likes
12Comments
Roku TV Platform removed from my home
So ROKU, I have to delete your TV from my home!!! All 75" of this screen is diving into the street of Loser Ave. Your platform is horrible, everything about your platform is deletably significant. It is now time to seriously weigh all smartTVs across the board or Projectors for that matter, but succinctly, it is a matter of removing your TV right this instant!
dorjenangwa
3 months ago Place TVs & players
198Views
0likes
0Comments
Philips Roku TV Sound Issue
I had an external speaker plugged into the TV for about 1.5 years. I haven't used the TV in a couple months. Now the sound doesn't work. Tried resetting the audio in systems, Tried it with and without the external speaker. Tried unplugging the TV for 5 min. Finally I did a factory reset. Nothing works. Still no sound.
havoc1371
3 months ago Place TVs & players
198Views
0likes
1Comment
Bluetooth feature available for Roku Select Series 4K 2025 TV?
Best Buy is advertising Roku Select Series TV Model 50r4c5 ( 2025 model). Available est. 1st week of April. Sales price $299. The BB specs says it DOES HAVE BLUETOOTH. I don't see it anywhere on Roku website. Can anyone from Roku please let me know more details? Thanks
Solved
Richard025
3 months ago Place TVs & players
1.3KViews
0likes
9Comments
How to resolve the issue of Roku TV not displaying antenna channels in live TV?
Please guide me step by step in simple words on this and also display these apps.
Solved
Abd56ullah
3 months ago Place TVs & players
5.9KViews
0likes
20Comments
Auto Brightness Not Working when Powering On
Hello. Lately (possibly since the last software update on 1/13), My TV (Roku Pro Series 65") goes to full brightness when powered on. Auto Brightness doesn't engage. The only fix that works for me is to perform a System Restart. Once I do the restart, auto brightness kicks in and everything is normal. By default, I always keep Auto Brightness on. This has only been an issue recently. I've had the TV since December 2024. This issue is occuring every time I power the TV off, then on again. Current software version is 14.1.4, Build 7709.
Solved
esj0215
4 months ago Place TVs & players
1.3KViews
1like
41Comments
Why do I have to restart my TV every time I use it for it to connect to my wifi?
Mine started doing the same thing. It is only the Onn Roku TVs. The others stay connected with no issues.
Solved
Lisagf
4 months ago Place TVs & players
3KViews
0likes
13Comments
ROKU Model 50R6E5 seems to only have two mounting holes
Mounting this TV and there seems to be only 2 mounting holes. Is there a particular bracket to mount this TV? I do see two other holes but they are way at the top of the TV. Can someone help, as i tried Gorilla tape and glue but weight of TV will not let them set. Do i have a defective TV?
Mimnj09
4 months ago Place TVs & players
1.8KViews
0likes
4Comments
What speakers or sound bars are compatible with Roku Select TV?
Can you hook up a speaker with wire connections to my Roku TV
Fatratcoons-129
4 months ago Place TVs & players
350Views
0likes
1Comment