Forum Discussion

esj0215's avatar
esj0215
Binge Watcher
5 months ago
Solved

Auto Brightness Not Working when Powering On

Hello. Lately (possibly since the last software update on 1/13), My TV (Roku Pro Series 65") goes to full brightness when powered on. Auto Brightness doesn't engage. The only fix that works for me is to perform a System Restart. Once I do the restart, auto brightness kicks in and everything is normal. By default, I always keep Auto Brightness on. This has only been an issue recently. I've had the TV since December 2024. This issue is occuring every time I power the TV off, then on again. 

Current software version is 14.1.4, Build 7709.

Features
Roku TV Support
Settings
Video
  • RokuJharra-Q's avatar
    RokuJharra-Q
    4 months ago

    Hey everyone! 

    Just wanted to let you know that we’ve got a fix for the auto brightness issue on Roku TV coming soon! In the meantime, try rebooting your device as a temporary workaround. Just go to Settings > System > Power > System Restart.

    Thanks for your patience!

    Happy Streaming! 💜

    Roku Community Team

     

41 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    5 months ago

    Hi esj0215,

    Greetings from the Roku Community!

    We want to investigate this problem further and gather details.

    Can you please provide the following information below?

    • Roku device model, serial number, and device ID (these can all be found in Settings > System > About)
    • Could you provide us with a video clip or photo?

    We look forward to hearing from you soon and gathering your details.

    Thanks,
    The Roku Community Team

    • esj0215's avatar
      esj0215
      Binge Watcher
      5 months ago

      RokuJohnB 

      Model 65R8BX

      Serial X03100RLKLWJ

      Device ID S125T47LKLWJ

      What's the best way to provide you with a video?

      Thank you.

      • esj0215's avatar
        esj0215
        Binge Watcher
        5 months ago

        To add... When I do the System Reset to make auto brightness engage, then power off and on again, auto brightness still works. It appears that the issue returns after being powered off for several hours.

  • cp3lo's avatar
    cp3lo
    Reel Rookie
    5 months ago

    I have this same issue with my Roku 65” Pro series. It works once I perform a system reset, that is until the next time I turn off my tv.

  • TristanM13's avatar
    TristanM13
    Reel Rookie
    5 months ago

    Exact same issue. Roku Pro Series 75in. Very frustrating, the auto brightness is the whole reason I bought the tv.

    • esj0215's avatar
      esj0215
      Binge Watcher
      5 months ago

      TristanM13 

      Post your model, serial, and device numbers as well and maybe RokuJohnB will help us out or provide an update on this issue. 🤷‍

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        4 months ago

        Hey everyone,

        Thanks for keeping us posted!

        We want to gather more information about your problem with the Roku Pro Series 4K TV.

        Can you please provide the following details below?

        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
        • What troubleshooting steps have you taken so far?
        • Could you share a photo or video clip with us?
        • Can you please check if the brightness is set to “Auto” when you go to Settings > TV picture settings > TV brightness?
        • Tracker ID when this issue occurs (when you see this issue arise, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

        We look forward to hearing from you and gathering your information.

        Thanks,
        The Roku Community Team