Forum Discussion

esj0215's avatar
esj0215
Binge Watcher
6 months ago
Solved

Auto Brightness Not Working when Powering On

Hello. Lately (possibly since the last software update on 1/13), My TV (Roku Pro Series 65") goes to full brightness when powered on. Auto Brightness doesn't engage. The only fix that works for me is...
Features
Roku TV Support
Settings
Video
  • RokuJharra-Q's avatar
    RokuJharra-Q
    5 months ago

    Hey everyone! 

    Just wanted to let you know that we’ve got a fix for the auto brightness issue on Roku TV coming soon! In the meantime, try rebooting your device as a temporary workaround. Just go to Settings > System > Power > System Restart.

    Thanks for your patience!

    Happy Streaming! 💜

    Roku Community Team

     
TristanM13's avatar
TristanM13
Reel Rookie
6 months ago

Exact same issue. Roku Pro Series 75in. Very frustrating, the auto brightness is the whole reason I bought the tv.

  • esj0215's avatar
    esj0215
    Binge Watcher
    6 months ago

    TristanM13 

    Post your model, serial, and device numbers as well and maybe RokuJohnB will help us out or provide an update on this issue. 🤷‍

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      5 months ago

      Hey everyone,

      Thanks for keeping us posted!

      We want to gather more information about your problem with the Roku Pro Series 4K TV.

      Can you please provide the following details below?

      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
      • What troubleshooting steps have you taken so far?
      • Could you share a photo or video clip with us?
      • Can you please check if the brightness is set to “Auto” when you go to Settings > TV picture settings > TV brightness?
      • Tracker ID when this issue occurs (when you see this issue arise, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

      We look forward to hearing from you and gathering your information.

      Thanks,
      The Roku Community Team

      • ownerizer's avatar
        ownerizer
        Channel Surfer
        5 months ago

        Echoing the posts above, experiencing the exact same issue with the latest software 14.1.4, build 7709, model 65R8BX hardware ID M302X.

        Set TV brightness to Auto and Fast TV start to Off.

        If TV was just fully restarted through System - Power - Restart, the auto brightness works as expected.

        If TV is turned off/on with remote (not a full OS restart through the menu) - then the brightness on auto setting is ALWAYS same as Brighter, even in a pitch black room.

        Auto brightness ONLY works as expected immediately after System - Power - Restart. Any remote off/on makes it be stuck on the same brightness as Brighter until the next full restart.

        I’ve noticed when turning Fast TV Start to on, then auto brightness continues to work after a few “normal” off/on with the remote in the minutes after a full restart. But eventually, it gets stuck on Brighter equivalent this way too (like an hour or so later).

        This bug is straightforward to reproduce if you follow the steps above. Please have the Roku software engineers fix it ASAP. I spent a lot of money on this TV and am surprised that a basic feature like auto brightness is this obviously broken.