Forum Discussion

absheng947's avatar
absheng947
Newbie
8 months ago
Solved

Hisense Roku tv rebooting

Hi Roku community,

 

My TV suddenly started rebooting on its own. It gets stuck on the “Hisense Roku TV” screen, then goes black, and the cycle repeats.

I’ve tried using the reset button and unplugging the power, but neither worked.

I tried checking for a firmware update on Hisense’s website, but my TV’s serial number doesn’t appear in their database.

Any help would be greatly appreciated!

  • RokuJohnB's avatar
    RokuJohnB
    8 months ago

    Hi absheng947,

    Greetings from the Roku Community!

    We would then advise that you contact your TV manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

    For a list of Roku TV manufacturer's contact information, visit our Community post here: Contacting Support for Your Roku TV

    Regards,
    The Roku Community Team

2 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    8 months ago

    Hi absheng947,

    Greetings from the Roku Community!

    We would then advise that you contact your TV manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

    For a list of Roku TV manufacturer's contact information, visit our Community post here: Contacting Support for Your Roku TV

    Regards,
    The Roku Community Team

  • BluZee's avatar
    BluZee
    Newbie
    13 hours ago

    My 50r6e3 Hisense ROKU TV suddenly started repeatedly rebooting on its own. It gets stuck on the initial “Hisense Roku ” screen, then goes black, and the cycle repeats.

    I’ve tried using the reset button and unplugging the power, but neither worked. I've spent hours chatting and speaking with both HISENSE and ROKU support and they were no help. Both tell me to contact the other for resolution - which I have done multiple times;

    I tried checking for a firmware update on Hisense’s website, but my TV’s serial number doesn’t appear in their database.

    I also tried the ROKU USB firmware download but I see it requires a 12 digit serial number but mine is 15 digits - 50G20140IH09***. Also, I can't locate the DEVICE ID (a 5 digit alpha numeric code). 

    Any help would be greatly appreciated!