Tag:"HDR" in "TVs & players" | Roku Community

Roku TV Pro Series - color issue on Mission Impossible Rogue Nation on Amazon Prime app
My brand new Roku 65" class Pro Series 4K TV has been working well for its 1st month. Today I noticed the issue with the colors when playing Mission: Impossible 5 - Rogue Nation (UHD, HDR) on the Amazon Prime app. When starting playing the movie, I see HDR10+ Adaptive notification on top right. The initial green field is somewhat yellow and the “white” (beige) skin tones are orange to red. I played the trailer on the on the YouTube app and it works finely. Other UHD movies – e.g. Red One, or even M.I. Dead Reckoning also have no problem. Same movie on Amazon Prime plays well on the iPad and on my previous TCL Roku TV 65”. A curious thing is that on M.I. 5 when pausing the movie, the little thumbnail to select the scene shows the proper colors, so the issue only happens on the movie itself. It seems related to the metadata on the header of the file like someone suggested on this thread https://community.roku.com/t5/Solving-playback-issues/Update-making-colors-appear-too-red-too-rich/td-p/852309 , although this is something that I can’t check since it’s on the Amazon Prime app. Tried the following troubleshooting steps from other threads and no success: 1. Adjust colors & other settings on the * (star) button menu when playing the movie– I can make it better, but it’s still bad 2. Unplug TV, count 2min, power it on 3. Check for Software Update on Settings > System; latest 14.0.4, build 12225 4. Update Amazon Prime app: latest 15.3, build 2024111414 5. Delete and reinstall Amazon Prime app 6. System Restart on Settings > System > Power I don’t want to do a Factory Reset because (1) I don’t think it will fix it and (2) it would take me time to install the apps, set up the TV, etc.
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Rouser2024
5 days ago Place TVs & players
2.2KViews
1like
12Comments
Roku TV Platform removed from my home
So ROKU, I have to delete your TV from my home!!! All 75" of this screen is diving into the street of Loser Ave. Your platform is horrible, everything about your platform is deletably significant. It is now time to seriously weigh all smartTVs across the board or Projectors for that matter, but succinctly, it is a matter of removing your TV right this instant!
dorjenangwa
3 months ago Place TVs & players
198Views
0likes
0Comments
TCL Roku TV keeps restarting before I can access anything
My TCL Roku TV keeps rebooting. It will show the main screen for a few seconds then shut off and restart. Just keeps repeating. Can’t even access settings before it shuts back off and restarts. I’ve not had this issue until now.
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Ckmurray21
5 months ago Place TVs & players
1.1KViews
0likes
4Comments
Using Roku Express on Roku TV in Store Mode
Problem to Fix: My TCL Roku TV has terrible HDR imaging. No amount of adjustments fixes it. HDR shows range from dark to very dark. SDR looks very good so I want to keep all shows in that mode. Despite what the internet claims, there are no secret menus that shut off HDR on my TV. I've seen them all. I need a fixed 1080P mode or a 4K with HDR turned off, if possible. ( I typically go to a Fire Stick for HDR shows because I can turn HDR off.) The RF remote on the Roku Stick will not work since it also works in IR mode a little and the TCL TV won't know it needs to ignore the remote. Possible Remedy: Reset TV in Store Mode and plug Roku Express 4K in HDMI 1. Set up as 1080P if I can't find a Turn HDR Off selection on the settings. Questions and possible problems: (I have no experience with Store mode and do not want to factory reset without a good chance the problem can be fixed) Resetting in Store Mode will remove the internet and the main ROKU TV menu. I should be able to tell the TV to start using HDMI 1, the ROKU Express 4K. What I don't know is how the TV will work in Store Mode. * Will HDMI-CEC still work so my Hi Fi sound still connects? * When I press the Home Button on the Express remote, will the TV go to the TCL menu or the Express Menu? * When in HDMI 1 / Express 4K, will the cursor movements and the select key still be moving on the TCL TV since both are ROKU devices? My overall goal is to never see the main screen and only operate the Express. ---------------------------------------- I despise HDR as the picture is very fussy. Some 'artists' make their shows too dark to see. The best HDR shows are too dark to watch comfortably. SDR may be 'old' but it always works well. The oddly bright colors in HDR that works aren't that special too me. If The Store Mode fix won't work correctly, then I will need a new TV with good HDR. My research shows I need a QLED as OLED may disappoint. There are only a few bright enough QLED sets - 1000 nits reliably is the minimum to see most shows without excessive darkness once in a while. Thanks.
Solved
bob5000
5 months ago Place TVs & players
522Views
0likes
2Comments
How Do I Disable This Message?
I just updated the TV recently and now this message keeps popping up whenever I turn on the TV. How do I disable this message?
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mjoe93498
9 months ago Place TVs & players
547Views
0likes
1Comment
Still have TV issues in spite of instructions/troubleshooting
I bought three Hisense Roku Smart TVs in 2022. Yesterday, I noticed channels not showing up on one, and it kept trying to do an update (which wouldn't finish). I decided to disconnect the TV from my Roku account to fix it (maybe?) and then set it back up. I've now been going through a cycle of looking through forums, unplugging, and resetting (without success) while also being unable to add. Now, I'm currently in "guest mode" limbo. I get repeated error messages ("Oops! There was a problem connecting to the server. Please try again later."). One "reset" tried to get me to pick a check-out date from last December! It now shows the current calendar. However, it now says it's still having issues connecting to the server after selecting a date, though the internet connection is fine. Ironically, the other TV we used regularly this past week seems fine. However, the third TV shows up with only three channels, and I'm afraid to touch it and make things worse like the first TV mentioned. Anyway, I don't know what to do at this point. I want to add the other TV back to the account and get everything back to normal, but none of the help offered has worked for me. I'm guessing it may partly have to do with being a different model or brand (?), but I'm really just guessing. The first TV is a Hisense 65" Class 4K UHD LCD Roku Smart TV HDR R6 Series 65R6E4. The others are the 58" size bought at the same time.
torentam
2 years ago Place TVs & players
1.2KViews
0likes
2Comments
Roku TV Pro Series Announced
I'm looking for the release date of the new Roku TV Pro models. Since the announcements in January 2024 there has been little chatter. We're now in Spring 2024 when they are supposed to be released. Also wondering if there is a beta testing group for this new series of Roku TV's. https://www.roku.com/blog/roku-pro-series-tvs
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ROkooFlix
2 years ago Place TVs & players
1.9KViews
0likes
4Comments
anyway turn off hdr on a tcl roku tv?
yes ive checked secret menu and no it doesn't have an option to disable it only reason i ask is because hbo max has shows with hdr that cause screen tearing if its on and no way of turning it off is kinda stupid
hairgirl
2 years ago Place TVs & players
1.3KViews
0likes
0Comments
TCL Roku TV Never Restarts After Software Update
I got a new TCL Roku 65R655 (J102X) and I plugged it in to use it in all its greatness. It opened the initial setup screen , I went through it, and connected to my internet via ethernet. It automatically checked for updates and downloads it super fast. It displays a message saying it will automatically restart after installing the update. Here's where things go wrong. Once it downloads the update and restarts, the TV never turns back on again. I disconnected the power after a while, waited 15 minutes and then plugged it back in. The TV turns on to the initial setup again. I go through it again. It turns off to restart again. It never turns back on. I have done this 6 times and it's always the same. I have searched far and wide for fixes and tried the following: Disconnect power for a 24 hours and retry setup - no luck. I skipped the internet connection setup, did a factory reset, and tried setup again - no luck. I pressed the reset button behind the TV and tried setup again - no luck. I downloaded the software update to a USB and went through all the steps on https://tvupdate.roku.com - no luck. I reached out to TCL support and they said to enable Fast TV start, drain excess power, and try the setup again - no luck. The TV restarts okay when I use the reset button, and when I do it manually through settings. This leads me to believe that this might be cause by the new software it installs but I may be wrong. In case this is helpful, the fresh-out-of-the-box software version is: 10.5.0 build 3168-DK Right now I am using it as a "dumb" TV, and my worst-case workaround is to use a Chromestick for the smart features since the HDMI ports seem to work okay. This is a new TV but more importantly, this is my first TV and I have been looking forward to it for a long time so any pointers, and suggestions to fix this will be great. Thanks!
MinorMapillai
3 years ago Place TVs & players
2.1KViews
0likes
0Comments