Forum Discussion

Ckmurray21's avatar
Ckmurray21
Reel Rookie
2 years ago
Solved

TCL Roku TV keeps restarting before I can access anything

My TCL Roku TV keeps rebooting. It will show the main screen for a few seconds then shut off and restart. Just keeps repeating. Can’t even access settings before it shuts back off and restarts. I’ve not had this issue until now.

4K
HDR
Roku TV Support
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, Ckmurray21 

    Thanks for posting, and welcome to the Roku Community.

    We understand the issue you have experienced with your Roku TV, and we're here to assist. To resolve this, we recommend unplugging your Roku device from the power source for one minute and plugging it in again. Changing a power source, such as connecting the Roku TV to a different power outlet, is also advised.

    Additionally, you can contact TCL's support directly if the troubleshooting step above didn't resolve the issue. They'll be able to provide you with further support since Roku TV manufacturers provide direct support with their TV models. You can reach them at TCL Roku TV Support.

    Feel free to let us know if you have further concerns or inquries.

    Best wishes,
    Kash

4 Replies

  • Kcourt's avatar
    Kcourt
    Reel Rookie
    7 months ago

    Hi. I've had this problem also. I contacted TCL support. I ended up having to hold in the reset button for 15 seconds. The reset button on my TV is located in the back by the inputs. Leave the TV plugged in and on. After holding the reset button in for 15 seconds the TV rebooted again but then went to the setup screen. You will need to sign into your wifi and Roku account again. Hope this helps.

    • Ckmurray21's avatar
      Ckmurray21
      Reel Rookie
      7 months ago

      Wow. My TV has been hanging on my bedroom wall since I sent that message and I’ve not been able to use it. Roku support was absolutely no help and I’m too cheap to buy a new tv. I told myself I’d never buy another one of their products after the poor customer service and waste of money.

      I really appreciate this response, and I’m going to see if it works for me.

       

      Thank you,

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, Ckmurray21 

    Thanks for posting, and welcome to the Roku Community.

    We understand the issue you have experienced with your Roku TV, and we're here to assist. To resolve this, we recommend unplugging your Roku device from the power source for one minute and plugging it in again. Changing a power source, such as connecting the Roku TV to a different power outlet, is also advised.

    Additionally, you can contact TCL's support directly if the troubleshooting step above didn't resolve the issue. They'll be able to provide you with further support since Roku TV manufacturers provide direct support with their TV models. You can reach them at TCL Roku TV Support.

    Feel free to let us know if you have further concerns or inquries.

    Best wishes,
    Kash