Forum Discussion

Andrew29's avatar
Andrew29
Newbie
6 hours ago

Roku TV is stuck on the language selection screen after an update

After the firmware update today, my tv is essentially bricked. The ok, down and right selector buttons are no longer working. The physical tv joystick selection and pushbutton selector are no longer working. Resetting the tv during their diagnostic procedure clears the network settings. I am stuck on the language selection screen. There is no way to recover at this point. It's not the remote. It's not the hardware. The firmware update was bad. Roku is denying responsibility. Phillips tv says the firmware is created by roku. Roku damaged my property. I can't even use it as a terminal for other devices. I can't get past the setup. The tv is only 3 years old. So great marketing plan. Push out a firmware update and break a customer's device. Quite a scam. When or if the government ever reopens it will be getting reported to the ftc and probably the Oklahoma corporation commission. This is a crime on their part. 

OS Update
remotes
Roku TV

4 Replies

  • RokuArcelyn's avatar
    RokuArcelyn
    Community Moderator
    2 hours ago

    Welcome, Andrew29​ 

    Your Roku TV appears to be stuck on the language selection screen after a software update that disabled key controls, leaving no way to complete setup or recover functionality. To get a clearer picture:

    • Are any buttons on the remote or TV responsive at all (e.g., volume, power)?
    • Can you hear any audio cues when pressing buttons or powering on?
    • Try pairing a different Roku remote (if available), especially one with infrared (IR) capability.

    You can get more tips here. Let us know how it goes!

    Roku Community Team

  • JWS9518's avatar
    JWS9518
    Roku Guru
    6 hours ago

    Andrew29​  Have you tried doing a full factory reset of the TV? 

    It sounds like you reset the network settings which could also be part of the problem, so you might want to try a full reset, so you can get everything set up again.

    • WiFiS's avatar
      WiFiS
      Newbie
      4 hours ago

      I have a voice Roku Ultra, when I push the reset button hold it ten seconds, it opens with a picture of two remotes and freezes. I have tried it on two TVs, same thing both TV's I have another Roku device and it works on both TV's so this roku is very annoying losing sign on capabilities. 

      • RokuArcelyn's avatar
        RokuArcelyn
        Community Moderator
        2 hours ago

        Hi, WiFiS​ 

        If your Roku Ultra is showing the screen with two remotes, it’s waiting for a remote to pair. Here are a few steps to try:

        1. Restart the remote
        2. Restart your Roku Ultra: Unplug your Roku player from power, wait 5 seconds, plug it back in, and wait for the Home screen
        3. Re-pair the remote: 
          • With the pairing button: Hold for 5 seconds until the light flashes.
          • Without pairing button: Hold Back + Home for 5 seconds until the light flashes.

        For more info, please visit here. Hope this helps!

        Roku Community Team