Forum Discussion

oRack's avatar
oRack
Newbie
2 years ago
Solved

Roku TV has sound but shows a grey screen.

My 65 inch tv stopped working. I’ve had it less than 5 years. Everytime I try to turn it on it shows a grey screen. I’ll try to use the remote but can only hear the sounds of me clicking through the menu. I’ve tried checking the hardware, changing plugins, and letting it rest. It’s not connected to a wifi source. I’m hoping there’s a DIY fix because I can’t afford replacement parts. My warranty is out of range to try and return it. Can anyone tell me what’s wrong with it? I’d hate to take it into a shop and be charged the same price as the tv.

home screen
Roku TV
tv & player support
  • RokuRhea-V's avatar
    RokuRhea-V
    3 months ago

    Welcome! LiamJones989​ 

    We appreciate you sharing your experience here. Just a heads up: rebooting your Roku TV clears its memory and stops any problematic processes, which can fix issues like slow performance, buffering, connectivity problems, or unresponsive apps. If you have any questions or concerns, please feel free to reach out to us.

    Happy Streaming!

    Roku Community Team

4 Replies

  • LiamJones989's avatar
    LiamJones989
    Newbie
    3 months ago

    Had the same issue, I was about to box it up and send it back but then I unplugged it and plugged it back in and it seemed to work normal now and still currently does so it may sound really dumb but unplug it for 30 seconds and then plug it back in then turn the tv on via the remote i think it has to do with an issue using a echo home device to turn on the tv which seemed to be the problem for me I hope that helps 👍

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator
      3 months ago

      Welcome! LiamJones989​ 

      We appreciate you sharing your experience here. Just a heads up: rebooting your Roku TV clears its memory and stops any problematic processes, which can fix issues like slow performance, buffering, connectivity problems, or unresponsive apps. If you have any questions or concerns, please feel free to reach out to us.

      Happy Streaming!

      Roku Community Team

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    If you shine a bright light on the screen, can you see any image at all?  If so, your backlight has most likely failed.  You'd have to decide if you're capable of replacing the part(s) assuming they can be found.

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi oRack

    Welcome, and thanks for posting to the Roku Community!

    The issue you are experiencing may be related to hardware. We recommend contacting your TV's manufacturer directly to report this issue and request additional support.

    Each Roku TV manufacturer provides direct support and warranty services for its products running the Roku OS.

    For a list of Roku TV manufacturer's contact information, visit our Community post here:
    Contacting Support for Your Roku TV

    We appreciate your understanding.

    All the best,
    Chel