Roku stuck on start up screen

Question

My Roku express is stuck on the purple screen/bouncing logo. I have tried: unplugging the roku, different hdmi port, different tv, factory reset. Nothing works.&nbsp;please help&nbsp;

AvsGunnar · Answer

Linfreud&nbsp;Try using a USB power adapter (cell phone wall charging adapter 5volt, 1 amp) plugged into the wall instead of your TV USB port if currently doing so.

AvsGunnar · Answer

Linfreud&nbsp;Unfortunately, these Roku devices are just little chip-based computer devices.&nbsp; When they fail to boot, they have just encountered some critical error. (software or hardware).The only troubleshooting available for the end user is...Unplug device for a period of time (sometimes up to 24hrs so disconnected from update server)Provide a new/better supply of power (5volts, at least 1 amp). Power supply consists of both the power adapter and the power cable.Factory Reset the device (press and hold reset for 30+ seconds).&nbsp; Multiple attempts may be needed.--------Unless the Roku device is still under warranty (30 days for refund or 1 year for free replacement), the user is really only left with the option of purchasing a new device.&nbsp; Login to your online dashboard at https://my.roku.com/account and look under the "Streaming Store" for 'Product Offers'.&nbsp; (may have an offer there to upgrade your device at a discount).Not sure if you have always had your device plugged into outlet or only did so after experiencing an issue, but I will note that all the devices I have bought since 2017 have been plugged into an outlet and are still working.&nbsp; (some in surge protectors, some not).Roku used to recommend power outlets over the TV USB, but stopped shipping the power adapters with their devices a few years back.&nbsp; Not sure if anecdotal or not, but other than the Streaming Stick models, seems more of the older set-top devices (Express/Premiere models) showed more issues and seem to fail prematurely when plugged into the TV USB. (especially as the Roku OS became more demanding).

Linfreud · Answer

I only plugged into the wall after experiencing tan issue. I didn’t realize that using the tv usb as power was a potential problem. Thanks for the suggestions, I do appreciate it. I just wish Roku was as helpful and responsive as the Roku Community!

Linfreud · Answer

I am plugged into wall (saw that suggested somewhere else).&nbsp;

AvsGunnar · Answer

Linfreud&nbsp;Have you tried a different power adapter?I had my older Premiere+ 3921 get stuck on the bouncing ball a few months ago and it took about 4 or 5 attempts at a Factory Reset to get it unstuck. (press and hold for 30+ seconds).&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;

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Roku stuck on start up screen

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