Forum Discussion

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator

        Hi, Ballard-A16.

        Welcome, and thanks for posting here in the Roku Community!

        We'd like to know more about what you're experiencing regarding your Roku Streaming Stick not updating after the factory reset. We are dedicated to resolving this issue for you.

        Can you please tell us more about your issue? This will allow us to investigate further and provide a more accurate resolution.

        • Did you encounter any error codes during activation? If so, can you please specify the error code?
        • Could you please specify where in the activation process you're having trouble? (e.g., Connecting to the internet, pairing the remote, or linking your Roku account)
        • Can you also provide a photo of what you're experiencing?

        Please keep us posted with more information so we can begin investigating your current issue.

        All the best,
        Emman