Forum Discussion

Emissary35's avatar
Emissary35
Roku Guru
5 months ago
Solved

Roku Screensaver keeps reverting to 10 minutes

Lately every time I update my Roku or reset it the screensaver 'wait time' keeps reverting to '10 minutes' even though I want it set on '30 minutes'. Before it would stay where I set it but recently in the past couple of weeks this new issue has begun to occur. It does it on my Roku Stick latest model and also on my 2017 Roku Ultra player. Obviously a Roku update screwed this up, so to the programmers at Roku, fix it now! It's extremely annoying! It even changed my screensaver from the Roku City Stroll to Aquatic life on one of my Ultra's. What is going on?

And while we are on this topic, how about updating the settings so you can set more specific times for the screensaver wait time? You should be able to set it in five minute increments up to one hour in my opinion. Not just the options for 10, 20 or 30 minutes!

screensaver & theme
  • RokuElizer-A's avatar
    RokuElizer-A
    3 months ago

    Hello Emissary35

    Thanks for keeping us posted!

    We understand you're experiencing an issue with your screensaver that hasn't been fixed yet. Our team is fully aware of this problem and is already investigating it.

    In the meantime, could you confirm the OS version of the Roku device you're experiencing issues with? Also, try updating the software on your Roku device by going to Settings > System > Software update > Check Now.

    Hope this helps!

    Roku Community Team

24 Replies

  • champ3's avatar
    champ3
    Newbie
    4 months ago

    I’m also having this problem on my streaming stick (3800X). Software version 14.5.4, Build 5900. It’s driving me nuts!

    • Emissary35's avatar
      Emissary35
      Roku Guru
      4 months ago

      So this is a confirmed problem happening to multiple people on multiple different Roku devices and Roku still has not done anything to fix it. What's next? The moderator asking every person for their device info like I provided? That info is useless when it's a system wide problem.

      I am tired of their stupid bugs and glitches introduced with the terrible updates. An option needs to be added to rollback to a previous software version so when bugs like this happen we can undo it until they fix it. It could take weeks or longer for Roku to fix this, I doubt they even care.

      Now if there were some type of glitch that messed up their ad banners and the advertisers complained you can bet that would be top priority though. But when it comes to customer satisfaction when they mess up our settings we are expected to just put up with it for however long.

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        4 months ago

        Hi Emissary35,

        Thanks for keeping us posted.

        We're sorry about the experience. We've shared your information with the team so they can investigate.

        Roku Community Team

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      4 months ago

      Hi CharlieJade Steve32 champ3,

      Thanks for raising this concern directly with us.

      We’re looking to get a bit more info about the problem you had with the Screensaver. Can you share what @RokuJharra-Q mentioned above?

      Looking forward to your response.

      Thanks,
      Roku Community Team

  • Emissary35's avatar
    Emissary35
    Roku Guru
    5 months ago

    Really Roku? No response?

    My screensaver settings are still being messed with. I plugged my Roku in and it was reverted to 10 minutes wait time. I switched it to 30 minutes which is what I want. I unplugged my Roku and plugged it back in checked the setting and it's once again on 10 minutes wait time.

    What the helll did you people do in the last update? I no longer have control over how long it takes for the screensaver to come on because it keeps reverting to the new glitched 'default mode' of 10 minutes.

    You guys at Roku created this problem with your terrible update. You are responsible for fixing it! Stop ignoring it! This is not acceptable!

    You guys need to properly test stuff before you force out updates that screw up people's device settings.

    It would be really convenient if there was a way to downgrade back to the previous version of software when things like this happen until the bugs are fixed. But of course Roku doesn't allow you to do this. We must be stuck with the glitched update until they get around to fixing it.

    Terrible company!

    • Steve32's avatar
      Steve32
      Streaming Star
      4 months ago

      Dear Roku,

      I can confirm I have the same problem.  I think it started maybe a couple months ago.  At first I thought it was a YouTube issue, because I frequently cast YouTube videos from my phone to my Roku stick, but eventually I correlated it to the Roku screensaver coming on, and I have tried several times to increase the screen saver time, and every time it resets back to 10 minutes.  It's so annoying because I'll be reading comments on a YouTube video I just watched, and the screen saver will come on, and it disconnects the YouTube app on my phone from casting, and it causes an error message to display on the video.  Then I have to close and reopen the video on my phone to find the place in the comments I was reading.  Please fix as this is driving me nuts!!

      • CharlieJade's avatar
        CharlieJade
        Streaming Star
        4 months ago

        And now I can confirm that it's happening also on my Streambar 9102, also OS version 14.5.4 Build 5944. Normally, I just leave the Screensave Start Time at 10 minutes on this device, but in the interest of science, I changed it to 30 minutes, restarted the Streambar and -- drum roll -- it had reverted to 10 minutes! This should be a simple bug to find and fix, if anyone at Roku is even paying attention to the problems users report.

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      5 months ago

      Emissary35 

      Thanks for sending over the issue with the Screensaver. Could you share the details below so we can help you out further?

      • Device info and OS version(Settings > System > About)
      • Tracker and GC (Home 5x, Back 5x)
      • What troubleshooting steps have you done so far?
      Thanks for your patience and help!
       
      Roku Community Team
      • Emissary35's avatar
        Emissary35
        Roku Guru
        4 months ago

        Model: 3820R2 - Streaming Stick 4K

        Software Version: 14.5.4 Build 5944-E6

        GC Version: 13.10.10

        Tracker Issue: ID TY-175-102

         

        As if any of that info will make any difference. I am having the same problem on all my Roku devices. A new update has messed up the screensaver settings so that the wait time won't save, it keeps reverting to 10 minutes. And sometimes it actually changes the screensaver to something else.

        This is not a specific device problem, it is a problem Roku caused with an update. I have given you the information you requested, now I expect fast results.

  • Emissary35's avatar
    Emissary35
    Roku Guru
    3 months ago

    Hey Roku are you ever going to fix this? It's been months. Also your update to this site sucks.

    • RokuElizer-A's avatar
      RokuElizer-A
      Community Moderator
      3 months ago

      Hello Emissary35

      Thanks for keeping us posted!

      We understand you're experiencing an issue with your screensaver that hasn't been fixed yet. Our team is fully aware of this problem and is already investigating it.

      In the meantime, could you confirm the OS version of the Roku device you're experiencing issues with? Also, try updating the software on your Roku device by going to Settings > System > Software update > Check Now.

      Hope this helps!

      Roku Community Team