Forum Discussion

Doc04171976's avatar
Doc04171976
Channel Surfer
8 months ago

Roku Remote OK button quit working

Purchased my ROKU in November 2024 and the “OK” button began working intermittently approximately two weeks or so ago.  I have changed the batteries, reset the device and every other thing I have see...
Channel buttons
remotes
TV power and volume control
Doc04171976's avatar
Doc04171976
Channel Surfer
8 months ago

I have tried everything I see on this forum and to no avail.  We have not had this for more than a few months and it won’t work 

RokuTakashi's avatar
RokuTakashi
Community Moderator
8 months ago

Hey, Doc04171976 

Welcome to the Roku Community.

I understand that you've encountered an issue with your Roku remote, specifically with the "OK" button, and I'm here to help. I recommend you to perform the troubleshooting steps to resolve the issue.

Detailed instructions on how to perform each step are in the sections below

  1. Reboot your voice remote
  2. Reboot your streaming device
  3. Replace or recharge the batteries in your voice remote
  4. Re-pair your voice remote to your streaming device

For more details, you can visit this support article on How to fix your Roku voice remote that is not working

I hope this works, and let me know what you find out. I'm here to continue assisting you.

Thanks,
The Roku Community Team.

  • Doc04171976's avatar
    Doc04171976
    Channel Surfer
    8 months ago

    Nothing works and this is less than 3 months old 

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      8 months ago

      Hi, Doc04171976 

      Thanks for keeping us updated.

      Please note that I have sent you a private message here in the Roku Community. I reached you from there, so check your inbox.

      Hoping for your continuous communication and response.

      Thanks,
      The Roku Community Team.