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hawk77's avatar
hawk77
Channel Surfer
2 years ago
Solved

Roku remote: hard to press the buttons

I have one TCL TV and 4 Roku with Remotes. The older Roku Remotes were decent, but as of a few years back, the quality has gone down so much. I recently purchased Roku Ultra to substitute the built-in TCL TV Roku, which crashes all the time. The new Ultra's remote purchased only 2-months ago has issues with the up/down sound button... as I don't get any feedback from the remote. What happens is, suddenly, the volume jumps from mid to high or low to no sound.  My daughter has the Apple TV & the remote is of high quality, responsive, and well-designed. I will never again buy another Roku. I contacted Roku via chat and the agent kept saying to upgrade the software & I kept saying, the button was the issue.

  • We appreciate your first post here in the Roku Community, Canes95!

    Thanks for letting us know about the remote issue you are currently experiencing. We'd be happy to assist you in reaching the proper support regarding this matter.

    You can try to press and hold the Back and Home buttons simultaneously for about 30 seconds to reset it. After doing so, re-pair it again to see if this will make any difference.

    If the issue still occurs, please be informed that TCL manufactures its player hardware, which includes the remote you are referring to, so in this case, we highly suggest reaching out to your TV manufacturer as they will be the ones who can further assist you with this. Perhaps a replacement for your remote would be an excellent resolution for this.

    You can reach them here: Contacting Support for Your Roku TV

    In the meantime, you can use the Roku mobile app as an alternative to your physical remote. It works well with all of Roku's streaming players and has a private listening feature.

    Best regards,
    Carly 

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