Forum Discussion

hawk77's avatar
hawk77
Channel Surfer
2 years ago
Solved

Roku remote: hard to press the buttons

I have one TCL TV and 4 Roku with Remotes. The older Roku Remotes were decent, but as of a few years back, the quality has gone down so much. I recently purchased Roku Ultra to substitute the built-i...
remotes
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    We appreciate your first post here in the Roku Community, Canes95!

    Thanks for letting us know about the remote issue you are currently experiencing. We'd be happy to assist you in reaching the proper support regarding this matter.

    You can try to press and hold the Back and Home buttons simultaneously for about 30 seconds to reset it. After doing so, re-pair it again to see if this will make any difference.

    If the issue still occurs, please be informed that TCL manufactures its player hardware, which includes the remote you are referring to, so in this case, we highly suggest reaching out to your TV manufacturer as they will be the ones who can further assist you with this. Perhaps a replacement for your remote would be an excellent resolution for this.

    You can reach them here: Contacting Support for Your Roku TV

    In the meantime, you can use the Roku mobile app as an alternative to your physical remote. It works well with all of Roku's streaming players and has a private listening feature.

    Best regards,
    Carly 

Kiro1's avatar
Kiro1
Reel Rookie
2 years ago

I’m having the same issue. I have to push really hard and wiggle the buttons for anything to happen. This has been an issue since I first got my Roku 

RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

Welcome, and thank you for posting here in the Roku Community, Kiro1!

We appreciate you reaching out for support and letting us know you've experienced the same issue of having trouble pressing certain buttons on your physical remote. Rest assured that we will help you find the best resolution possible.

Before proceeding, we'd like to know more about the specifics, and would be great if you could provide us with additional information such as follows:

  • What specific Roku device is this remote currently paired to?
  • Is this the remote that came with it? If not, what is the model of this remote?
  • When and where did you purchase this?
  • What specific buttons are hard to press?

With more information, we'll be able to assess your concerns better and provide the most accurate resolution. 

We'll be looking forward to your response.

Best regards,
Carly

  • Kiro1's avatar
    Kiro1
    Reel Rookie
    2 years ago

    Thanks for reaching out so quickly. My device is the Roku streaming stick. It was purchased around Christmas 2023. I’m not exactly sure where it was purchased from since it was a gift. It was most likely from Amazon but I can’t be 100% positive. It’s only the volume up/down and mute button - the other buttons work fine

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      2 years ago

      Thanks for the added infromation, Kiro1.

      In this case, I'd be happy to suggest some troubleshooting steps and see if they make any difference. 

      Reboot your voice remote

      If your voice remote uses standard AA or AAA alkaline batteries, you can reboot it by removing and reinstalling the batteries.

      1. Remove the battery cover on the back of your remote
      2. Remove both batteries from the battery compartment
      3. Re-insert the negative (-) end of a battery first and then gently push the positive (+) end until the battery clicks into place
      4. Repeat the previous step to install the second battery
      5. Put the battery cover back on your remote

      Reboot your streaming device

      1. Remove the power cable from your streaming device
      2. Wait at least 5 seconds
      3. Re-connect the power cable
      4. Wait for your streaming device to power on, and the Home screen to appear on your TV
      5. Once you see the Home screen, try to use your remote to control your device

      Re-pair your voice remote to your streaming device 

      • If your voice remote has a pairing button, it will be located either on the back of the remote or under the battery cover. Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash.

      For further details and steps regarding this, you may check this support article: How to fix your Roku voice remote that is not working

      Please keep us posted on how it goes!

      Best regards,
      Carly

      • Kiro1's avatar
        Kiro1
        Reel Rookie
        2 years ago

        Unfortunately this was not able to solve my issue.