I want to know why on earth Roku will not let me use my new internet. I now have 3 boxes that won't work like this is ridiculous. Garbage. đĄđ¤Ź I have 2 old Roku Express, and a brand new one. I'm about to toss them and switch to a better product that's not so difficult.
More information about what is going wrong would help, but as a wild guess, most Roku Express models have been 2.4GHz Wi-Fi only, whereas some routers ship with only the 5GHz band enabled. So, make sure 2.4GHz in enabled in the router, and while youâre in there, make sure it is set to all Wi-Fi modes, ie: b/g/n and not just g/n. Some Rokus seem to have troubles with some routers if they are only running g/n modes.
Hi when I go to my Roku app it will not allow me to connect to any one of the Roku's, I removed the older ones but the other I just bought about a month ago. I do have dual wifi both the 2.4 and 5 but it doesn't let me even attempt to set it up on the new Wifi at all. It just shows the box I have connected to the TV ad a previously connected device and says "Not available on this network". I am connected to my 2.4GHz while trying to do this. I just changed my router so now the Roku will no longer work. I don't understand why they are locked to an internet name or router or why the remotes are locked to each device. No interchangeability at all. It's a waste of a perfectly usable device and money. So is my new box just garbage at this point?
Angela74, it's not clear what you're trying to do, but you can't use the app until your new Roku device is connected to your network and to get it connected to your network you must use a physical remote. To change the network a Roku device is connected to, you must use a physical remote. Some remotes (voice remotes) have to be paired to a Roku device and others (simple remotes) will work with any Roku device except for sticks.
Give some more details about what you're trying to do including the model number(s) of your Roku device(s).
Angela74I have a few trouble shooting questions that may help resolve the issue.
1. Do you live in a house, condo or apartment and what is the square footage?
2. Have you analyzed the network congestion using an app like WiFi Analyzer for Android or something similar for Apple?
3. Are you using service provider equipment or your own modem and router? And if its your equipment are you savvy enough to make settings changes that improve performance, DNS and WiFi channel changes?
Regardless of the type of home, its not at all unusual for network congestion to cause problems. The simple remedy is identifying which channels are the most congested and changing to one that isn't. FYI, the 2.4 band is both slower and has better range but also has huge channel overlap. The 5 gHz band is faster but lacks the range of 2.4 though the best way to mitigate it is by knowing about the congestion.
I live Ina. Townhouse but I rent so no idea the square footage. I own the router, service providers own the modem. I don't think congestion is the issue since the only thing that doesn't work is the Roku and only since I changed my network name. But to be fair I don't know enough about that to say 100%. I am not very tech savvy I am aged to set up my new router using the app and anything else I have no idea or am trying to figure out. I could try switching back to the old one to see if that fixes the issue temporarily but then how do I get the Roku to work with the new router? I removed my old rokus for the same issue now I am totally lost. I don't know why I can't just reset the box or something so I can set it up on the new network. It's so much more complicated than it needs to be.
Sure, you can do a factory reset. You shouldnât have to, but since nothing else seems to be working, you might as well try it. The trick is to make sure you hold the reset button down for at least 10 seconds (some people would say longer.) The button will start a simple restart/reboot when you first press it, and that convinces many people they can release it and so the simple restart is all they get. You have to keep holding for at least 10 seconds to get the second factory reset function.
