Roku refuses to use new wifi
I want to know why on earth Roku will not let me use my new internet. I now have 3 boxes that won't work like this is ridiculous. Garbage. 😡🤬 I have 2 old Roku Express, and a brand new one. I'm abo...
Forum Discussion
I live Ina. Townhouse but I rent so no idea the square footage. I own the router, service providers own the modem. I don't think congestion is the issue since the only thing that doesn't work is the Roku and only since I changed my network name. But to be fair I don't know enough about that to say 100%. I am not very tech savvy I am aged to set up my new router using the app and anything else I have no idea or am trying to figure out. I could try switching back to the old one to see if that fixes the issue temporarily but then how do I get the Roku to work with the new router? I removed my old rokus for the same issue now I am totally lost. I don't know why I can't just reset the box or something so I can set it up on the new network. It's so much more complicated than it needs to be.
Sure, you can do a factory reset. You shouldn’t have to, but since nothing else seems to be working, you might as well try it. The trick is to make sure you hold the reset button down for at least 10 seconds (some people would say longer.) The button will start a simple restart/reboot when you first press it, and that convinces many people they can release it and so the simple restart is all they get. You have to keep holding for at least 10 seconds to get the second factory reset function.
where do I find the reset button? This seems like a fix I can work with.
Before you do a complete device reset, try just doing the Network Connection reset. This removes all previous network connections that are stored in memory and allows you to connect fresh. Also, on your router you must ensure 2.4GHz is using channel 11 or lower. If for some reason your router has set itself to 12, 13 or 14, your Roku will not be able to see and connect to the router.
