Roku refuses to use new wifi
I want to know why on earth Roku will not let me use my new internet. I now have 3 boxes that won't work like this is ridiculous. Garbage. 😡🤬 I have 2 old Roku Express, and a brand new one. I'm abo...
Forum Discussion
Angela74I have a few trouble shooting questions that may help resolve the issue.
1. Do you live in a house, condo or apartment and what is the square footage?
2. Have you analyzed the network congestion using an app like WiFi Analyzer for Android or something similar for Apple?
3. Are you using service provider equipment or your own modem and router? And if its your equipment are you savvy enough to make settings changes that improve performance, DNS and WiFi channel changes?
Regardless of the type of home, its not at all unusual for network congestion to cause problems. The simple remedy is identifying which channels are the most congested and changing to one that isn't. FYI, the 2.4 band is both slower and has better range but also has huge channel overlap. The 5 gHz band is faster but lacks the range of 2.4 though the best way to mitigate it is by knowing about the congestion.
I live Ina. Townhouse but I rent so no idea the square footage. I own the router, service providers own the modem. I don't think congestion is the issue since the only thing that doesn't work is the Roku and only since I changed my network name. But to be fair I don't know enough about that to say 100%. I am not very tech savvy I am aged to set up my new router using the app and anything else I have no idea or am trying to figure out. I could try switching back to the old one to see if that fixes the issue temporarily but then how do I get the Roku to work with the new router? I removed my old rokus for the same issue now I am totally lost. I don't know why I can't just reset the box or something so I can set it up on the new network. It's so much more complicated than it needs to be.
Sure, you can do a factory reset. You shouldn’t have to, but since nothing else seems to be working, you might as well try it. The trick is to make sure you hold the reset button down for at least 10 seconds (some people would say longer.) The button will start a simple restart/reboot when you first press it, and that convinces many people they can release it and so the simple restart is all they get. You have to keep holding for at least 10 seconds to get the second factory reset function.
where do I find the reset button? This seems like a fix I can work with.
