Forum Discussion

Rebeccal1984's avatar
Rebeccal1984
Newbie
11 months ago
Solved

Roku Not Connected error message

I was watching my Roku this morning then mid program it popped up an error message saying  Not Connected.. I unplugged and reset my Roku, router and tv.. several times still says Not Connected top right hand corner of the screen.  When I go to settings then to set up connections instead of scanning for wifi options it restarts the device again HELP! All other wifi enabled devices are connected and working fine.

tv & player wifi
  • RokuReynan-L's avatar
    RokuReynan-L
    11 months ago

    Hi, Rebeccal1984.

    Welcome to the Roku Community!

    We appreciate you reaching us about having an issue with your internet not connecting. We're to provide some steps you can try.

    Here are some steps you can try:

    • Make sure you are using the right network and password. If you do not know the password, contact your Internet Service Provider (ISP) or the person who set up your wireless network.
    • Check if other devices can connect to the same Wi-Fi® network. Test your internet connection using a phone, computer, or tablet that is connected to the same network. If your other device is not working, contact your ISP for further help.
    • Restart your Roku device. To restart your device, you can either unplug the power cable, wait a moment, and then reconnect it, or follow the steps below to restart your device from the Settings menu.
    • Restart your router. Unplug and re-plug your router.
    • Test your Wi-Fi signal. Learn how to improve your wireless connection.

    Furthermore, you may visit this support article on how to fix internet errors and issues on your Roku streaming device

    Hope this helps!

    Regards,
    Reynan

3 Replies

  • RokuReynan-L's avatar
    RokuReynan-L
    Retired Moderator
    11 months ago

    Hi, Rebeccal1984.

    Welcome to the Roku Community!

    We appreciate you reaching us about having an issue with your internet not connecting. We're to provide some steps you can try.

    Here are some steps you can try:

    • Make sure you are using the right network and password. If you do not know the password, contact your Internet Service Provider (ISP) or the person who set up your wireless network.
    • Check if other devices can connect to the same Wi-Fi® network. Test your internet connection using a phone, computer, or tablet that is connected to the same network. If your other device is not working, contact your ISP for further help.
    • Restart your Roku device. To restart your device, you can either unplug the power cable, wait a moment, and then reconnect it, or follow the steps below to restart your device from the Settings menu.
    • Restart your router. Unplug and re-plug your router.
    • Test your Wi-Fi signal. Learn how to improve your wireless connection.

    Furthermore, you may visit this support article on how to fix internet errors and issues on your Roku streaming device

    Hope this helps!

    Regards,
    Reynan

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    11 months ago

    Hi Rebeccal1984,

    Thank you for your first post here in the Roku Community!

    We will be more than happy to assist you with this issue with the Roku device since it displayed an error message that it is not connected to your home network.

    Because a Roku device needs constant power to operate, plugging it straight into a TV's USB port may not supply enough steady power, which could lead to problems like lagging, sudden restarts, or even failure to boot up at all. A dedicated power adapter guarantees a dependable power source for the best streaming experience.

    Hope you'll find this info useful. 

    All the best,
    John

  • jontalk's avatar
    jontalk
    Roku Guru
    11 months ago

    Rebeccal1984One of the most prevalent problems with connectivity issues is channel congestion. As a result, I'd recommend you install WiFi Analyzer for Android or a similar app if you have an iPhone. Once installed, open it to learn how many others use the same channel/band as you are, then log into the router and change to a channel that's less congested/used. Am sure you know that wired connections don't suffer from this issue which is why my personal choice is a powerline network. This technology uses electrical wiring to send data to wherever the adapter is located. Regardless, I hope this helps