Forum Discussion

Pompey's avatar
Pompey
Roku Guru
6 hours ago

Roku Live TV "Network error" issue

I still have this issue on my Ultra 4802 that started after the update to OS ver. 15.0.4.5534 on Monday night.

I can recreate it in the following way.......

Soft restart my box. Since I have Ethernet connected to most of my devices, the Ultra defaults to the wired connection.

Then I change to Wi-Fi connection, the box is properly connected, and then I run the check network connection test to see if my speed is nominal, checks fine, and then I get the blank screen and network error pop-up in Live TV.

And what's funny is that the problem will cure itself, but it can take upwards of a half hour to do so.

OS Update
roku player

2 Replies

  • Pompey's avatar
    Pompey
    Roku Guru
    2 hours ago

    There is no error code associated with the popup. As I described above, it is a soft restart that initiates this issue.  Only started after the OS ver, 15 update.  The issue affects any/all live TV channels and the live guide itself.  No other streaming services on Roku or other streaming devices or smart TV's on my network are effected. 

    I have only one private network, and I've tried the usual troubleshooting steps, like using static channel assignment and trying other channels/bands.

    I have never seen this on my Roku until after the OS ver. 15 update. What makes it harder to pin down is that the issue, as I described, will resolve itself over a period of time; usually within some interval of minutes.

     

  • RokuFelipB's avatar
    RokuFelipB
    Community Moderator
    3 hours ago

    Hi Pompey​

    Looks like you're running a blank screen on Live TV, followed by a network error message. Letʼs get more details on this.

    • Do you see an error code in the pop-up message on the screen?
    • Does the issue continue after restarting your Roku device?
    • Are other Live TV channels affected as well?

    In the meantime, try connecting the device to another network.

    Let us know when you can!

    Roku Community Team