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RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
6 days ago
Solved

[Solved] Roku Live TV "Network error" issue

Hey everyone! We've received reports about the Roku Live TV having a "Network error" issue.  Status update: We believe that the issue is now resolved. If you're still experiencing the problem, tr...
Fixed
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    6 days ago

    Hey everyone! 

    Status update: Good news! We believe that the issue with Live TV should now be resolved. 

    You should be able to access Live TV by exiting the channel and re-entering it. If you're still experiencing the problem, please try performing a software update.

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Software update
    5. Select Check Now to manually check for updates


    Then, try it again and see if you're able to stream successfully on it. 

    Thanks for reporting this issue, and for being part of the Roku Community!

    Roku Community Team

Pompey's avatar
Pompey
Roku Guru
3 days ago

I still have this issue on my Ultra 4802 that started after the update to OS ver. 15.0.4.5534 on Monday night.

I can recreate it in the following way.......

Soft restart my box. Since I have Ethernet connected to most of my devices, the Ultra defaults to the wired connection.

Then I change to Wi-Fi connection, the box is properly connected, and then I run the check network connection test to see if my speed is nominal, checks fine, and then I get the blank screen and network error pop-up in Live TV.

And what's funny is that the problem will cure itself, but it can take upwards of a half hour to do so.

RokuFelipB's avatar
RokuFelipB
Community Moderator
3 days ago

Hi Pompey​

Looks like you're running a blank screen on Live TV, followed by a network error message. Letʼs get more details on this.

  • Do you see an error code in the pop-up message on the screen?
  • Does the issue continue after restarting your Roku device?
  • Are other Live TV channels affected as well?

In the meantime, try connecting the device to another network.

Let us know when you can!

Roku Community Team

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