Forum Discussion

ElMUERkO's avatar
ElMUERkO
Reel Rookie
2 months ago

Roku linking/authorization to Google Home not working

I have the same problem, I disabled two factor authentication but it is still happening. 

I add the device, it opens the Roku website and I accept, it sends me back to the Google home app which say "Could not reach Roku. Please try again." every time 

tv & player features
tv & player support

11 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    2 months ago

    Hey, ElMUERkO​!

    We understand that you're also having issues linking your Roku device to your Google Home. 

    Here's what we would suggest:

    1. Try a Different Device - If you’re using Android, try linking Roku from an iPhone or iPad instead.
    2. Clear Cache and Reinstall Google Home- This will restart the app and might fix any glitches. 


    If it's still not resolved, let us know so we can dig even more into it!

    Roku Community Team

    • Akoros's avatar
      Akoros
      Reel Rookie
      2 months ago

      I can't link the Roku from a different device because I only have android devices. 

       

      I cleared the cache and reinstalled, and I'm still getting the same error

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        2 months ago

        Thanks for the info Akoros​!

        Can you share any photo of the error message so we can take a closer look?

        Hoping to get some response soon!

        Roku Community Team