Forum Discussion

Karma_'s avatar
Karma_
Streaming Star
3 months ago

Backdrops error: "Your backdrops have been removed."

For a couple weeks now the backdrops app has been acting up again, and showing false statements such as „your backdrops have been removed“. Even tho I still have my favorite backdrops folder. 

In addition to this bug the backdrops are no longer automatically starting, like they used to. I have to manually start the app now.

Please look into this. The support and maintenance of the backdrops app has been terrible for ever and ALWAYS something has to be broken with it. Roku should either drop this app and discontinue it, or maintain it properly.

Im tired of backdrops refusing to work normal for even 2 weeks at a time.

screensaver & theme

20 Replies

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    2 months ago

    Hi, Karma_​

    We apologize for the delayed response and are here to help you with your concern regarding Roku Backdrops. If you're still having this issue, could you please send us a photo or video demonstrating the problem, specifically the error message?

    Additionally, we'd like to know the model of the Roku device/TV with which you're having an issue.

    Looking forward to your response.

    Roku Community Team

    • Karma_'s avatar
      Karma_
      Streaming Star
      2 months ago

      I just replied to you with all detailed information, but I think my comment was removed. Please check.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        31 days ago

        Hi, Karma_​ 

        Thanks for keeping us posted.

        We've checked your post, and it appears to have been removed. But no worries; our team is here to investigate the issue you mentioned.

        For us to review this further, can you share the details below:

        • What specific device are you having issues with?
        • On what software version are you currently on?
        • Have you tried any troubleshooting steps?


        Looking forward to your response!

        Thanks,

        Roku Community Team

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      18 days ago

      Thanks for the follow-up, Karma_​!

      Please note that this is still under investigation. However, we'd like to know if the removed backdrop photo error happens when accessing your personal photos or the pre-included photos on backdrops?

      Let us know what you find!

      Roku Community Team

      • Karma_'s avatar
        Karma_
        Streaming Star
        16 days ago

        I don’t use any personal photos. Don’t like that. 

        Yes it also happens with the other pre-included folders. Just tested it. 
        Please fix this issue asap :‘(