Forum Discussion

ElMUERkO's avatar
ElMUERkO
Reel Rookie
2 months ago

Roku linking/authorization to Google Home not working

I have the same problem, I disabled two factor authentication but it is still happening.  I add the device, it opens the Roku website and I accept, it sends me back to the Google home app which say ...
tv & player features
tv & player support
RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
2 months ago

Hey, ElMUERkO​!

We understand that you're also having issues linking your Roku device to your Google Home. 

Here's what we would suggest:

  1. Try a Different Device - If you’re using Android, try linking Roku from an iPhone or iPad instead.
  2. Clear Cache and Reinstall Google Home- This will restart the app and might fix any glitches. 


If it's still not resolved, let us know so we can dig even more into it!

Roku Community Team

Akoros's avatar
Akoros
Reel Rookie
2 months ago

I can't link the Roku from a different device because I only have android devices. 

 

I cleared the cache and reinstalled, and I'm still getting the same error

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    2 months ago

    Thanks for the info Akoros​!

    Can you share any photo of the error message so we can take a closer look?

    Hoping to get some response soon!

    Roku Community Team

    • ElMUERkO's avatar
      ElMUERkO
      Reel Rookie
      2 months ago

      I tried with my wife's iphone, at first it says 'linked' but right after it says 'something went wrong try again'.

      • RokuSuzetteL's avatar
        RokuSuzetteL
        Community Moderator
        2 months ago

        ElMUERkO, Akoros 

        Thanks for the update. Consider trying these steps.

        1. Restart your Roku and phone, and make sure both devices are connected to the same network.
        2. Press the Home button on your Roku remote. Go to Settings > System> Advanced System Settings > Select Control by Mobile Apps and ensure it is enabled. 
        3. Ensure the Google Home app is updated to the latest version on your phone.
        4. Try to link the Roku device to the Google Home app again.


        Let us know if that works for you!

        Roku Community Team 

    • Akoros's avatar
      Akoros
      Reel Rookie
      2 months ago

       

      • NeedingAnRC-AL4's avatar
        NeedingAnRC-AL4
        Reel Rookie
        8 hours ago

        I am getting the same thing. Nothing has worked. Turning two-step off and on, using a different device, using the device and account of a family member in the same house group, nothing. Roku and Google Home refuse to link.