Forum Discussion

squidy's avatar
squidy
Reel Rookie
2 years ago
Solved

Roku immediately disconnects from WiFi after connecting

I have had my HDMI Roku for a couple years now with no previous issues. Just in the past couple months, it is always disconnected from WiFi upon turning it on as well as during use. After I connect it to the internet, it immediately starts blinking again and I get the pop-up to set up a connection or proceed anyway. Usually, it works somehow as if it really is still connected, but tonight it is not working at all and it is getting incredibly annoying.

I have tried absolutely everything - restarting, unplugging, my software is always up to date, etc etc etc. And I cannot do anything about my router as I live in an apartment complex…again, this was never an issue before on this same WiFi, so I strongly believe it is the Roku bugging, and I am seriously considering a factory reset or sending it for a repair (if Roku even does that)/buying a new one.

No other devices of mine have internet connectivity issues, ever. So it has to be something wrong with the Roku. It doesn’t even stay connected for five seconds. Has anyone experienced this at the same incessant level and found a fix!? Thanks!! Roku Express (3930, 3931 series)  Express 4K+

Connection issue
tv & player wifi
Wireless
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Community users.

    Thanks for posting here in the Roku Community.

    We appreciate you for bringing this information to us, and we'd be more than glad to assist. We recommend performing the following troubleshooting steps to resolve the issue.

    Perform a Network Connection Reset:

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select Advanced system settings.
    4. Select Network connection reset.
    5. Select Reset connection.

    Perform a System Restart.

    1. Restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).

    After performing this step, kindly reconnect your Roku device to the network connection, and check if you're able to maintain a connection. If the issue persists, we recommend connecting to a mobile hotspot as a last resort to see if the connection stays.

    Please keep us posted.

    Best wishes,
    Kash

  • EE_Dad's avatar
    EE_Dad
    2 years ago

    Hi ERay. Success!

    As you guided, I cycled power last night and Roku Express awoke w/ network connected. Also did Settings > Systems > Software update and got quick fun msg about hyperdrive. TV ran for hours last night and again this morning. 

    Thank you! Hopefully this helps other Roku users too.

  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hello! squidy,

    Thanks for the post,

    We appreciate you reaching out to us about the issue with your Roku device. We're pleased to assist.

    The error code 016 indicates a weak Wi-Fi signal. This is why you don't experience any issues using your phone's hotspot. Try selecting the 2.4 GHz band of your network for all your Roku devices and see if the connection stabilizes. If so, it could just be an interference/strength issue.

    Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

    Thanks,
    Arjiemar

12 Replies

  • mmbj's avatar
    mmbj
    Newbie
    2 years ago

    ROKU is disconnected from its paying base - the customer.  They apparently do not have support system to fix their problem.  I am sick of it and therefore will spend my money elsewhere. Goodbye ROKU

  • Ali1317's avatar
    Ali1317
    Newbie
    2 years ago

    Since Tuesday evening our devices are dropping internet connection every 10-20 minutes. We have 4 sticks and 2 roku smart tvs. All of them are having issues. 

    • EE_Dad's avatar
      EE_Dad
      Reel Rookie
      2 years ago

      Same thing for Roku Express except net connection now drops after just 5 min. Box just 1 month old (bought in Jan) and worked fine after changing that 20 min power save to off. Other Roku sticks, iPads, etc. in house work fine - just this Roku Express. 

      Obviously hundreds if not thousands of Roku owners have same problem. When is real solution like software upgrade or product recall coming?

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi Community users.

        Thanks for posting here in the Roku Community.

        We appreciate you for bringing this information to us, and we'd be more than glad to assist. We recommend performing the following troubleshooting steps to resolve the issue.

        Perform a Network Connection Reset:

        1. Press Home on your Roku remote.
        2. Scroll and select Settings.
        3. Select Advanced system settings.
        4. Select Network connection reset.
        5. Select Reset connection.

        Perform a System Restart.

        1. Restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).

        After performing this step, kindly reconnect your Roku device to the network connection, and check if you're able to maintain a connection. If the issue persists, we recommend connecting to a mobile hotspot as a last resort to see if the connection stays.

        Please keep us posted.

        Best wishes,
        Kash